Credit Controller

Dot Partners; Borough of Rossendale; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Parking on site

Career development opportunities

Job summary

Dot Partners are recruiting an experienced Credit Controller for a permanent, hybrid role in Rochdale. You will manage a busy customer ledger, support cash flow, and work with finance and operations to resolve queries promptly.

The position requires at least three years in credit control and hands-on experience with debt collection, reconciliation and reporting. You will liaise with Sales and Operations to minimise risk and ensure timely payments.

Qualifications

• Essential requirement: at least three years' experience in a dedicated Credit Control position.

Responsibilities

• Managing a portfolio of customer accounts and ensuring invoices are paid in line with terms.
• Chasing overdue debt by phone and email in a professional, confident and constructive way.
• Allocating incoming payments accurately and keeping customer accounts reconciled.
• Investigating and resolving invoice queries and discrepancies.
• Monitoring aged debt and maintaining debtor reports.
• Escalating overdue or high-risk accounts where needed.
• Negotiating payment plans where appropriate.
• Working with Sales, Operations and Account Management to resolve billing issues.
• Providing updates on outstanding debt, risk areas and collection activity.

Skills

Credit control

Debt collection

Communication

Excel

Education

CICM qualification or working towards CICM

Tools

SAGE 200

TimeGate

CASH

Job description

Credit Controller
Rochdale, Greater Manchester
Permanent
£30,000 - £33,000
Full-time, Hybrid , Monday to Friday, 9:00am - 5:00pm

Essential requirement: This role is only suitable for candidates with at least three years' experience in a dedicated Credit Control position. Applications without this experience unfortunately won't be progressed.

Dot Partners are working with a well-established, growing business in Rochdale to recruit an experienced Credit Controller on a permanent basis.

This is a great opportunity for someone who knows credit control properly and wants to join a business where their work will have real visibility. You'll be taking ownership of a busy customer ledger, supporting strong cash flow, reducing aged debt, and working closely with wider finance and operational teams to resolve queries quickly and commercially.

The business is part of a much larger privately owned international group, giving it strong backing, ambitious growth plans and long-term stability.

What you'll be doing

You'll be responsible for:

• Managing a portfolio of customer accounts and ensuring invoices are paid in line with agreed terms
• Chasing overdue debt by phone and email in a professional, confident and constructive way
• Allocating incoming payments accurately and keeping customer accounts reconciled
• Investigating and resolving invoice queries and discrepancies
• Monitoring aged debt and maintaining accurate debtor reports
• Escalating overdue or high-risk accounts where needed
• Supporting the review of credit limits and helping to minimise credit risk
• Negotiating payment plans where appropriate
• Working closely with Sales, Operations and Account Management teams to resolve billing or service-related issues
• Providing clear updates to the finance team on outstanding debt, risk areas and collection activity

What we're looking for

This role would suit someone who has strong, recent experience in an out-and-out Credit Control role and is confident managing the full credit control process.

You'll need to be comfortable managing your own ledger, chasing debt, resolving payment queries, speaking directly with customers and keeping accurate records. This is not an entry-level role or a general finance/admin position with a small amount of credit control included. The business needs someone who has done the job before and can add value quickly.

You'll also need:

• Strong knowledge of credit control processes and debt recovery
• A confident and professional communication style
• Excellent attention to detail
• Good organisational skills and the ability to manage a varied workload
• Intermediate Excel skills
• A pragmatic, solutions-focused approach
• Experience using SAGE 200, TimeGate or CASH would be helpful, but it isn't essential.
• CICM qualifications or working towards CICM would also be beneficial.

What's in it for you

This is a permanent role within a stable, growing business where credit control is genuinely valued.

You'll benefit from:

• Salary of £30,000 - £33,000, depending on experience
• 25 days holiday plus bank holidays
• Employer-contributory pension scheme
• Hybrid working (2 days wfh) following successful completion of probation
• Access to rewards, incentives and discount benefits
• Funded career development and progression opportunities
• Parking on site
• The chance to join a business with the backing of a much larger international group