Credit Control and Cash collection Analyst

LSL Property Services plc; Newcastle upon Tyne; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

LSL Property Services plc in Newcastle upon Tyne is creating a central Finance Hub and is seeking a Credit Control & Cash Collections Analyst to join the Central Finance team.

You will manage customer accounts, chase overdue payments, negotiate plans, and work with various teams to protect cash flow. Strong numeracy, communication, and 2 years' admin/credit control experience are essential.

This role offers a supportive team and opportunities to develop in finance operations.

Qualifications

• Experience in Credit Control, Collections, or Finance Administration.
• At least 2 years of administration experience, ideally in credit control.
• Strong communication skills with a professional telephone manner and excellent written communication.
• Good understanding of credit control procedures and debt recovery processes.
• Strong numeracy skills and attention to detail.
• Ability to manage workloads effectively and meet deadlines.
• Good working knowledge of Microsoft Office and finance systems.
• Proactive, resilient, and customer-focused approach.

Responsibilities

• Manage a portfolio of customer accounts and monitor outstanding balances.
• Identify arrears and take appropriate action to secure payment.
• Contact customers by phone, email, and letter to recover overdue debt.
• Negotiate payment plans and settlement agreements where appropriate.
• Monitoring accounts, recovering overpayments, and maintaining accurate records.
• Reconciling customer ledgers and investigating discrepancies.
• Issuing monthly statements and ensuring account information remains accurate.
• Escalating bad debts and high-risk cases in line with company procedures.
• Reviewing customer accounts to identify potential credit risks and exposure.
• Working closely with Management Accountants, Branch Teams, Legal Teams, Solicitors, Debt Collection Agencies, and Customers to resolve issues.
• Maintaining detailed case notes and ensuring compliance with company policies and procedures.
• Contributing ideas and improvements to enhance processes and service delivery.

Skills

Credit control

Collections

Finance administration

Communication

Numeracy

Time management

Microsoft Office

Tools

Sun Systems

Stripe

Zopa

Job description

UK-Newcastle Upon Tyne

LSL Property Services plc is one of the UK’s leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for an Credit Control & Cash Collections Analyst to join our Central Finance team.

We're looking for a motivated and detail-oriented Credit Control & Cash Collections Analyst to join our Finance team. This role plays a vital part in protecting company cash flow by managing customer accounts, reducing outstanding debt, and ensuring payments are collected in line with agreed terms and company procedures.

If you have experience in credit control, collections, or finance administration and enjoy building relationships while achieving results, we'd love to hear from you.

What You'll Be Doing

• Managing a portfolio of customer accounts and monitoring outstanding balances.
• Identifying arrears and taking appropriate action to secure payment.
• Contacting customers by phone, email, and letter to recover overdue debt.
• Negotiating payment plans and settlement agreements where appropriate.
• Monitoring accounts, recovering overpayments, and maintaining accurate records.
• Reconciling customer ledgers and investigating discrepancies.
• Issuing monthly statements and ensuring account information remains accurate and up to date.
• Escalating bad debts and high-risk cases in line with company procedures.
• Reviewing customer accounts to identify potential credit risks and exposure.
• Working closely with Management Accountants, Branch Teams, Legal Teams, Solicitors, Debt Collection Agencies, and Customers to resolve issues.
• Maintaining detailed case notes and ensuring compliance with company policies and procedures.
• Contributing ideas and improvements to enhance processes and service delivery.

What We're Looking For

Essential

• Experience working within a Credit Control, Collections, or Finance Administration role.
• Minimum of 2 years' administration experience, ideally within a credit control environment.
• Strong communication skills with a professional telephone manner and excellent written communication.
• Good understanding of credit control procedures and debt recovery processes.
• Strong numeracy skills and attention to detail.
• Ability to manage workloads effectively and meet deadlines.
• Good working knowledge of Microsoft Office and finance systems.
• A proactive, resilient, and customer-focused approach.

Desirable

• Experience within property services or a related industry.
• Understanding of property services legislation.
• Experience using Sun Systems, Stripe, and Zopa.
• Knowledge of legal debt recovery and escalation processes.

Why Join Us?

• Opportunity to make a direct impact on business cash flow and performance.
• Supportive and collaborative team environment.
• Varied role with exposure to a broad range of credit control activities.
• Ongoing development and career progression opportunities.
• Competitive salary and benefits package.

If you’re an experienced Credit Control & Cash Collections Analyst professional who enjoys leading teams, improving processes and delivering a high-quality finance service, we’d love to hear from you.