Credit Controller - Law Firm - Newcastle

Confidential; Great Holland; On-site; GBP 27,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

Confidential, a well-established law firm in Newcastle upon Tyne, is seeking an experienced Credit Controller to join the Finance and Collections Team. The role focuses on managing outstanding invoices and maintaining accurate debtor records.

You will work with solicitors and fee earners to resolve disputes, contact clients, and generate regular management information. Full-time or part-time options available with a supportive environment.

Qualifications

• Experience in a Credit Controller, Debt Recovery or Accounts Receivable role.
• Strong understanding of credit control processes and debt collection.
• Experience managing a varied debtor ledger and dealing directly with clients.
• Advanced Excel skills for reporting and data analysis.
• Excellent numerical accuracy and attention to detail.
• Confident telephone communication and negotiation skills.
• Strong written communication and professional correspondence.
• Excellent organisation and prioritisation under pressure.
• A proactive, resilient and methodical approach to managing outstanding payments.

Responsibilities

• Managing and collecting overdue client invoices.
• Contacting clients by telephone and email to discuss outstanding payments.
• Investigating reasons for non-payment and resolving queries professionally.
• Maintaining and monitoring debtor ledger balances.
• Preparing and issuing statements, payment reminders and correspondence.
• Managing a high volume of incoming and outgoing communications.
• Working closely with solicitors and fee earners to resolve invoice disputes.
• Producing regular credit control reports and management information.
• Preparing reconciliations and analysing financial data.
• Monitoring the collections inbox and responding to enquiries.
• Maintaining accurate account records and following up outstanding actions.
• Supporting the Billing Coordinator and wider Finance Team when required.

Skills

Credit control

Debt recovery

Accounts receivable

Numerical accuracy

Telephone communication

Written communication

Organisation

Prioritisation

Tools

Microsoft Excel

Job description

Credit Controller - Law Firm Location: Newcastle upon Tyne
Job Type: Full Time or Part Time Permanent
Salary: Competitive + Bonus Scheme
Department: Finance Credit Control Debt Recovery

An excellent opportunity has arisen for an experienced Credit Controller to join the busy Finance and Collections Team of a well-established and highly regarded law firm in Newcastle upon Tyne.

This is a varied and responsible credit control position, working closely with the Head of Debt Recovery, fee earners and wider finance team to ensure the effective management and collection of outstanding client payments.

The role would suit a confident and organised Credit Controller with experience managing debtor ledgers, resolving payment queries and building professional relationships with clients.

Previous experience within a law firm or professional services environment would be advantageous, although candidates with strong credit control experience from other sectors are encouraged to apply.

The Role

As Credit Controller, you will take responsibility for managing outstanding invoices, maintaining accurate debtor records and supporting the firm's wider financial operations.

Key responsibilities will include:

• - Managing and collecting overdue client invoices
• - Contacting clients by telephone and email to discuss outstanding payments
• - Investigating reasons for non-payment and resolving queries professionally
• - Maintaining and monitoring debtor ledger balances
• - Preparing and issuing statements, payment reminders and correspondence
• - Managing a high volume of incoming and outgoing communications
• - Working closely with solicitors and fee earners to resolve invoice disputes
• - Producing regular credit control reports and management information
• - Preparing reconciliations and analysing financial data
• - Monitoring the collections inbox and responding to enquiries
• - Maintaining accurate account records and following up outstanding actions
• - Supporting the Billing Coordinator and wider Finance Team when required

About You

The successful candidate will ideally have:

• - Previous experience in a Credit Controller, Debt Recovery or Accounts Receivable role
• - A strong understanding of credit control processes and debt collection procedures
• - Experience managing a varied debtor ledger and dealing directly with clients
• - Advanced Microsoft Excel skills, including formulas, reporting and data analysis
• - Excellent numerical accuracy and attention to detail
• - Confident telephone communication and negotiation skills
• - The ability to handle challenging conversations professionally and sensitively
• - Strong written communication skills and experience preparing professional correspondence
• - Excellent organisation and the ability to manage competing priorities
• - A proactive, resilient and methodical approach to managing outstanding payments

Knowledge of debt recovery protocols and procedures would be particularly advantageous.

What's on Offer?

This is an excellent opportunity to join an established law firm offering a supportive working environment and genuine opportunities for career development.

Benefits include:

• - Competitive salary dependent on experience
• - Firm-wide bonus scheme
• - Career progression opportunities
• - Supportive and collaborative working environment
• - Full-time or part-time working options
• - The opportunity to develop your career within legal finance and credit control