Credit Control Analyst

LSL Property Services plc; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

LSL Property Services plc is centralising finance in Newcastle, seeking a Credit Control & Cash Collections Analyst to safeguard cashflow by managing customer accounts and reducing debtor risk. The role focuses on collecting debts in line with policies and delivering excellent service, with opportunities to improve processes and collaborate with internal teams.

The role requires experience in credit control or collections, strong communication skills, and proficiency with MS Office.

Qualifications

• Experience in a Credit Control or Collections role.
• Experience managing customer accounts and collecting debts.
• Strong communication and telephone manner.
• Proficient with Microsoft Office and finance systems.
• Excellent organisational skills and attention to detail.

Responsibilities

• Manage customer accounts to collect outstanding balances promptly.
• Identify overdue accounts and progress collection activities to resolution.
• Negotiate payment plans and settlements where appropriate.
• Monitor accounts, recover overpayments and reconcile ledgers.
• Maintain accurate records and case notes for all activity.
• Issue monthly statements and respond to account queries promptly.
• Escalate bad debts per policy and procedures.
• Build relationships with internal stakeholders and external partners.
• Suggest improvements to credit control processes and ways of working.

Skills

Credit Control

Collections

Finance administration

Customer accounts

Debt collection

Negotiation

Communication

Microsoft Office

Finance systems

Organisational skills

Tools

Sun Systems

Stripe

Zopa

Job description

UK-Newcastle upon Tyne

LSL Property Services plc is one of the UK's leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for a Credit Control & Cash Collections Analyst to join our Central Finance team.

We're looking for a proactive and customer-focused Credit Control & Cash Collections Analyst to join our Finance team. This is an excellent opportunity for someone with credit control or collections experience who enjoys building relationships, resolving queries and ensuring outstanding debts are collected efficiently while delivering excellent customer service.

You’ll play a key role in safeguarding cashflow by managing customer accounts, reducing debtor risk and ensuring payments are collected in line with company policies and procedures.

Main Accountabilities-

• Managing customer accounts to ensure outstanding balances are collected in a timely and professional manner.
• Identifying overdue accounts and progressing collection activities through to resolution.
• Negotiating payment plans and settlement arrangements where appropriate.
• Monitoring customer accounts, recovering overpayments and reconciling ledgers to identify and resolve discrepancies.
• Maintaining accurate records and case notes for all collection activity.
• Issuing monthly customer statements and responding promptly to account queries.
• Escalating bad debts in line with company policies and procedures.
• Building strong working relationships with internal stakeholders, clients and external partners including solicitors and debt collection agencies.
• Identifying opportunities to improve credit control processes and ways of working.

What We're Looking For-

Essential

• Previous experience in a Credit Control, Collections or similar finance administration role.
• Experience managing customer accounts, collecting outstanding debts and negotiating payment arrangements.
• Good understanding of credit control processes and financial controls.
• Strong communication skills with an excellent telephone manner and professional written communication.
• Good working knowledge of Microsoft Office and finance systems.
• Strong organisational skills with the ability to manage workloads and meet deadlines.
• A proactive approach with excellent attention to detail.

Desirable

• Experience working within a shared services or high-volume finance environment.
• Knowledge of property services or related legislation.
• Experience using Sun Systems, Stripe and/or Zopa.
• Experience reconciling customer ledgers and resolving account discrepancies.

What You’ll Bring

• A professional and customer-focused approach.
• Confidence in handling sensitive conversations and negotiating positive outcomes.
• Strong problem-solving and analytical skills.The ability to prioritise competing demands and work to deadlines.
• A collaborative attitude with a willingness to support colleagues across the Finance team.
• A commitment to continuous improvement and delivering high standards of service.

Why Join Us?

• Supportive and collaborative working environment.
• Opportunity to develop your finance and credit control career.
• Exposure to a broad range of credit control and cash collection activities.
• The opportunity to contribute to the ongoing development of our Central Finance function and make a real impact on business performance.

Location

Newcastle upon Tyne - predominantly office-based.

Be part of a major UK property services group at an exciting stage in the development of its finance operations. If you're an experienced Credit Control & Cash Collections professional who enjoys building relationships, resolving complex account issues and helping improve business cashflow, we'd love to hear from you.