Cashflow Champion: Credit Control & Collections Analyst

LSL Property Services plc; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

LSL Property Services plc is centralising finance in Newcastle, seeking a Credit Control & Cash Collections Analyst to safeguard cashflow by managing customer accounts and reducing debtor risk. The role focuses on collecting debts in line with policies and delivering excellent service, with opportunities to improve processes and collaborate with internal teams.

The role requires experience in credit control or collections, strong communication skills, and proficiency with MS Office.

Qualifications

• Experience in a Credit Control or Collections role.
• Experience managing customer accounts and collecting debts.
• Strong communication and telephone manner.
• Proficient with Microsoft Office and finance systems.
• Excellent organisational skills and attention to detail.

Responsibilities

• Manage customer accounts to collect outstanding balances promptly.
• Identify overdue accounts and progress collection activities to resolution.
• Negotiate payment plans and settlements where appropriate.
• Monitor accounts, recover overpayments and reconcile ledgers.
• Maintain accurate records and case notes for all activity.
• Issue monthly statements and respond to account queries promptly.
• Escalate bad debts per policy and procedures.
• Build relationships with internal stakeholders and external partners.
• Suggest improvements to credit control processes and ways of working.

Skills

Credit Control

Collections

Finance administration

Customer accounts

Debt collection

Negotiation

Communication

Microsoft Office

Finance systems

Organisational skills

Tools

Sun Systems

Stripe

Zopa

Job description

LSL Property Services plc is centralising finance in Newcastle, seeking a Credit Control & Cash Collections Analyst to safeguard cashflow by managing customer accounts and reducing debtor risk. The role focuses on collecting debts in line with policies and delivering excellent service, with opportunities to improve processes and collaborate with internal teams.

The role requires experience in credit control or collections, strong communication skills, and proficiency with MS Office.