Cash Flow Champion: Credit Control & Collections Analyst

LSL Property Services plc; Newcastle upon Tyne; Vor Ort; GBP 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits package

Zusammenfassung

LSL Property Services plc in Newcastle upon Tyne is creating a central Finance Hub and is seeking a Credit Control & Cash Collections Analyst to join the Central Finance team.

You will manage customer accounts, chase overdue payments, negotiate plans, and work with various teams to protect cash flow. Strong numeracy, communication, and 2 years' admin/credit control experience are essential.

This role offers a supportive team and opportunities to develop in finance operations.

Qualifikationen

• Experience in Credit Control, Collections, or Finance Administration.
• At least 2 years of administration experience, ideally in credit control.
• Strong communication skills with a professional telephone manner and excellent written communication.
• Good understanding of credit control procedures and debt recovery processes.
• Strong numeracy skills and attention to detail.
• Ability to manage workloads effectively and meet deadlines.
• Good working knowledge of Microsoft Office and finance systems.
• Proactive, resilient, and customer-focused approach.

Aufgaben

• Manage a portfolio of customer accounts and monitor outstanding balances.
• Identify arrears and take appropriate action to secure payment.
• Contact customers by phone, email, and letter to recover overdue debt.
• Negotiate payment plans and settlement agreements where appropriate.
• Monitoring accounts, recovering overpayments, and maintaining accurate records.
• Reconciling customer ledgers and investigating discrepancies.
• Issuing monthly statements and ensuring account information remains accurate.
• Escalating bad debts and high-risk cases in line with company procedures.
• Reviewing customer accounts to identify potential credit risks and exposure.
• Working closely with Management Accountants, Branch Teams, Legal Teams, Solicitors, Debt Collection Agencies, and Customers to resolve issues.
• Maintaining detailed case notes and ensuring compliance with company policies and procedures.
• Contributing ideas and improvements to enhance processes and service delivery.

Kenntnisse

Credit control

Collections

Finance administration

Communication

Numeracy

Time management

Microsoft Office

Tools

Sun Systems

Stripe

Zopa

Jobbeschreibung

LSL Property Services plc in Newcastle upon Tyne is creating a central Finance Hub and is seeking a Credit Control & Cash Collections Analyst to join the Central Finance team.

You will manage customer accounts, chase overdue payments, negotiate plans, and work with various teams to protect cash flow. Strong numeracy, communication, and 2 years' admin/credit control experience are essential.

This role offers a supportive team and opportunities to develop in finance operations.