Credit Control and Cash collection Analyst

e.surv Chartered Surveyors; Newcastle upon Tyne; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Company car options

Home-based working

RICS membership & CPD support

Job summary

LSL Property Services plc in Newcastle upon Tyne is seeking a Credit Control & Cash Collections Analyst to join the Central Finance team. You will manage customer accounts, secure payments and protect cash flow, while coordinating with various internal teams across the Group.

The role offers a path to develop in credit control within a large property services group, with a focus on accuracy, relationships and process improvements. Hybrid working and competitive benefits are provided.

Qualifications

• Experience in credit control, collections, or finance administration.
• Minimum of 2 years’ administration experience, ideally in a credit control environment.
• Strong communication skills with a professional telephone manner and excellent written communication.
• Good understanding of credit control procedures and debt recovery processes.
• Strong numeracy skills and attention to detail.
• Ability to manage workloads effectively and meet deadlines.
• Good working knowledge of Microsoft Office and finance systems.
• A proactive, resilient, and customer-focused approach.

Responsibilities

• Manage a portfolio of customer accounts and monitor outstanding balances.
• Identify arrears and take action to recover payment.
• Contact customers by phone, email and letter to recover overdue debt.
• Negotiate payment plans and settlement agreements where appropriate.
• Monitor accounts, recover overpayments and maintain records.
• Reconciling customer ledgers and investigate discrepancies.
• Issue monthly statements and keep account information accurate.
• Escalate bad debts and high-risk cases per procedures.
• Review customer accounts to identify credit risks and exposure.
• Collaborate with Management Accountants, Branch Teams, Legal Teams, Solicitors, Debt Collection Agencies and customers to resolve issues.

Skills

Credit control

Accounts administration

Communication skills

Numeracy

Microsoft Office

Finance systems knowledge

Tools

Sun Systems

Stripe

Zopa

Job description

Credit Control and Cash collection Analyst - Newcastle Upon Tyne, UK

Newcastle Upon Tyne, UK Permanent Full-Time JobID 1477

The opportunity

LSL Property Services plc is one of the UK’s leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for an Credit Control & Cash Collections Analyst to join our Central Finance team.

We're looking for a motivated and detail-oriented Credit Control & Cash Collections Analystto join our Finance team. This role plays a vital part in protecting company cash flow by managing customer accounts, reducing outstanding debt, and ensuring payments are collected in line with agreed terms and company procedures.

If you have experience in credit control, collections, or finance administration and enjoy building relationships while achieving results, we'd love to hear from you.

What You'll Be Doing

• Managing a portfolio of customer accounts and monitoring outstanding balances.
• Identifying arrears and taking appropriate action to secure payment.
• Contacting customers by phone, email, and letter to recover overdue debt.
• Negotiating payment plans and settlement agreements where appropriate.
• Monitoring accounts, recovering overpayments, and maintaining accurate records.
• Reconciling customer ledgers and investigating discrepancies.
• Issuing monthly statements and ensuring account information remains accurate and up to date.
• Escalating bad debts and high-risk cases in line with company procedures.
• Reviewing customer accounts to identify potential credit risks and exposure.
• Working closely with Management Accountants, Branch Teams, Legal Teams, Solicitors, Debt Collection Agencies, and Customers to resolve issues.
• Maintaining detailed case notes and ensuring compliance with company policies and procedures.
• Contributing ideas and improvements to enhance processes and service delivery.

What We're Looking For

Essential

• Experience working within a Credit Control, Collections, or Finance Administration role.
• Minimum of 2 years' administration experience, ideally within a credit control environment.
• Strong communication skills with a professional telephone manner and excellent written communication.
• Good understanding of credit control procedures and debt recovery processes.
• Strong numeracy skills and attention to detail.
• Ability to manage workloads effectively and meet deadlines.
• Good working knowledge of Microsoft Office and finance systems.
• A proactive, resilient, and customer-focused approach.

Desirable

• Experience within property services or a related industry.
• Understanding of property services legislation.
• Experience using Sun Systems, Stripe, and Zopa.
• Knowledge of legal debt recovery and escalation processes.

Why Join Us?

• Opportunity to make a direct impact on business cash flow and performance.
• Supportive and collaborative team environment.
• Varied role with exposure to a broad range of credit control activities.
• Ongoing development and career progression opportunities.
• Competitive salary and benefits package.

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What’s on offer?

• Market-leading salary & generous incentive package
• Car allowance or company car options from a range of premium brands
• A great variety of work in every postcode
• Home-based working with our cutting-edge iPad technology
• We’ll provide you with everything you need and more to support your activities
• Private healthcare, pension scheme top ups, retail vouchers, Income Protection and Critical Illness cover
• Keep your professional development on track with paid RICS membership and fully covered CPD requirements
• Become a true partner in our growth with access to SAYE and BAYE share investment plans

Investing in you

Our people are at the core of everything we do. We invest to provide efficiencies, enabling our surveyors to spend more time sharing their expert advice. We make a conscious effort for continuous growth and development of our people.

Frequently asked questions

• What's the work environment like at e.surv?
• Are there opportunities for remote work?
• How does e.surv Chartered Surveyors support professional development?
• Are there any specific requirements for working at e.surv?

Take your next step

We want to help our people to be the best version they can through a supportive culture, access to personal development and continuous improvement of our practices. If you’d like to be part of that