Credit Control

Consula Group LTD; City Of London; Hybrid; GBP 39,000 - 43,000; Full time

Benefits offered by this job

28 days annual leave

Workplace pension scheme

Study support towards AAT or CICM

Structured induction and progression

Health and wellbeing support

Job summary

Consula is recruiting a Credit Controller to join a London-based finance team on a permanent basis. You will manage a ledger for a diverse portfolio, chase overdue payments and protect cash flow while maintaining positive customer relationships.

The role involves collaborating with sales and operations, with hybrid working after settling in. AAT/CICM study support and a supportive finance function are offered.

Qualifications

• Proven experience in credit control, collections or accounts receivable.
• Confident, courteous telephone manner with resilience for difficult conversations.
• Strong organisational skills and ability to manage a high volume of accounts.
• Good working knowledge of Excel, including filters, lookups and pivot tables.
• High standards of accuracy when allocating cash and reconciling accounts.

Responsibilities

• Manage the full collections cycle for your ledger and liaise with sales, customer service and finance.
• Chase overdue balances by phone and email, using aged debt reports to reduce debtor days.
• Investigate and resolve invoice queries, disputes and pricing discrepancies with internal teams.
• Set up and monitor payment plans and escalate non-payment per policy.
• Allocate cash receipts and reconcile customer accounts accurately and promptly.
• Perform credit checks on new and existing customers and set credit limits.
• Place accounts on stop where required and communicate with account managers.
• Prepare weekly cash forecasts and aged debt reports for Finance Manager.
• Support month-end close, audits and continuous improvement of credit control processes.

Skills

Credit control

Accounts receivable

Telephone skills

Organisation

Excel

Cash allocation & reconciliation

Credit checks

Tools

Sage

Xero

SAP

Dynamics

Job description

Consula is recruiting on behalf of an international facilities and property services business with its head office in London for an organised and confident Credit Controller.

Our client has built a strong reputation for reliable service and long-standing customer relationships, and as the business continues to grow, they are strengthening their finance team with a credit control specialist who can protect cash flow while keeping customers on side.

In this role, you will own a ledger serving a large portfolio of commercial, retail and public sector accounts. You will be the friendly, persistent voice that keeps accounts up to date, resolving queries quickly and making sure payments arrive on time. Your work has a direct impact on the business's cash position, its customer relationships and the accuracy of month-end reporting.

The office is a short walk from major Underground and rail connections, with hybrid working available once you are settled into the role.

Location: London

Salary: £39,000 - £43,000 per year

Employment: Permanent

THE ROLE

As Credit Controller, you will manage the full collections cycle for your ledger, working closely with sales, customer service and the wider finance team.

• Managing a designated sales ledger, chasing overdue balances by telephone and email in a professional, solution-focused way.
• Prioritising collections activity using aged debt reports to reduce debtor days and keep overdue balances under control.
• Investigating and resolving invoice queries, disputes and pricing discrepancies with internal teams.
• Setting up and monitoring payment plans, and escalating persistent non-payment in line with credit policy.
• Allocating cash receipts and reconciling customer accounts accurately and promptly.
• Carrying out credit checks on new and existing customers and recommending appropriate credit limits.
• Placing accounts on stop where required and communicating clearly with account managers.
• Preparing weekly cash forecasts and aged debt reports for the Finance Manager.
• Supporting month-end close, audit requests and continuous improvement of the credit control process.

ABOUT YOU

Our client is keen to meet people who are calm under pressure, persuasive on the phone and meticulous with detail.

Essential:

• Proven experience in credit control, collections or accounts receivable.
• Confident, courteous telephone manner with the resilience to handle difficult conversations.
• Strong organisational skills and the ability to manage a high volume of accounts at once.
• Good working knowledge of Excel, including filters, lookups and pivot tables.
• High standards of accuracy when allocating cash and reconciling accounts.

Desirable:

• Experience of accounting systems such as Sage, Xero, SAP, Dynamics or similar.
• Understanding of credit checking tools and the debt recovery process.
• AAT or CICM qualification, or working towards one.

A TYPICAL DAY

You will start the morning by reviewing yesterday's receipts, allocating cash and checking which accounts are now due or overdue. Mid-morning is focused on your call list, speaking with customers, agreeing payment dates and logging every conversation. In the afternoon you will chase up outstanding queries with colleagues in sales and operations, review credit applications and update your aged debt report, finishing the day with a clear plan of priorities for tomorrow.

WHAT YOU CAN EXPECT

• A secure, permanent role within an established and supportive London finance team.
• Hybrid working once you are settled into the role.
• 28 days' annual leave including bank holidays.
• Workplace pension scheme with employer contributions.
• Study support towards AAT or CICM qualifications for the right person.
• Structured induction and clear progression routes within the finance function.
• A friendly team culture with regular recognition of good work.
• Health and wellbeing support, including an employee assistance programme.