Credit Card Support Specialist – Hybrid

Nationwide Group; Newcastle upon Tyne; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Bonus potential

Training and development

Salary sacrifice schemes

Life assurance

Wellhub for health and wellness

Volunteer days

Job summary

Nationwide is seeking a customer-focused advisor for our Credit Cards team to support customers across Live Chat and telephone channels. This role emphasizes solving problems, building relationships, and delivering expert information with a digital-first mindset.

You’ll work within a hybrid setup across UK offices, collaborating with colleagues to ensure excellent service and positive outcomes for customers.

Qualifications

• Experience delivering exceptional customer service in digital or in-person settings.
• Ability to handle telephony and live chat with accuracy and care.
• Comfort with learning and adapting to processes across multiple apps.

Responsibilities

• Interact with customers via Live Chat and Phone to resolve queries and provide expert product information.
• Process changes and requests while maintaining a digital-first approach for self-service.
• Go the extra mile for vulnerable customers and ensure high-quality customer outcomes.

Skills

Customer service

Telephone support

Digital channels

Empathy

Tools

CRM systems

Job description

Nationwide is seeking a customer-focused advisor for our Credit Cards team to support customers across Live Chat and telephone channels. This role emphasizes solving problems, building relationships, and delivering expert information with a digital-first mindset.

You’ll work within a hybrid setup across UK offices, collaborating with colleagues to ensure excellent service and positive outcomes for customers.