Hybrid Customer Experience Advisor | Finance Support

Novuna; Leeds; Híbrido; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Excellent bonus scheme

25 days holiday + bank holidays + buy/

Wellbeing package: BUPA, Digital GP, E

Descripción de la vacante

Novuna Consumer Finance is seeking a Customer Experience Advisor to be the primary contact for customers across phone and email. You will help customers in difficulty, discuss payment options, arrange payment plans and support them back to financial health.

The role is full-time, 37 hours per week, hybrid working with interviews on 1 December 2026 and 2 December 2026 and a start date of 18 January 2027. We value empathy, strong communication, problem-solving and teamwork.

Formación

• You are positive and enthusiastic, with a friendly and upbeat demeanour when interacting with our customers.
• You are comfortable working in a fast-paced environment, with the ability to adapt and adjust your approach to different situations.
• You have strong problem-solving skills and can think on your feet when resolving customer issues and handling difficult situations calmly.

Responsabilidades

• Actively listening to customers to understand their needs, answer questions, and resolve issues to their satisfaction.
• Becoming a subject matter expert of our products and services to provide guidance and understanding.
• Working collaboratively with the wider team to ensure fair customer outcomes are met.
• Dealing with customer complaints and finding resolutions to problems with empathy.

Descripción del empleo

Novuna Consumer Finance is seeking a Customer Experience Advisor to be the primary contact for customers across phone and email. You will help customers in difficulty, discuss payment options, arrange payment plans and support them back to financial health.

The role is full-time, 37 hours per week, hybrid working with interviews on 1 December 2026 and 2 December 2026 and a start date of 18 January 2027. We value empathy, strong communication, problem-solving and teamwork.