Hybrid Mortgage Support Specialist

Alexander Mann Solutions (HK) Limited; Bournemouth; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hybrid work model

Full training provided

Job summary

Alexander Mann Solutions (HK) Limited is recruiting on behalf of Nationwide for a Customer Service Consultant. The role is a 12‑month temporary-to-permanent contract, based on a hybrid setup at Nationwide Office, Portman House, Bournemouth.

You will support customers by phone on mortgage applications and servicing, with full training and a chance to progress. The position suits empathetic individuals with strong communication, who are comfortable using a computer and delivering a great customer

Qualifications

• Customer service background and empathy for members.
• Confident communicator and comfortable using a computer.
• Full training provided; no prior financial services experience required.

Responsibilities

• Handle inbound telephone queries related to mortgage applications and servicing.
• Update customers on mortgage application status and provide general queries.
• Support vulnerable customers with professionalism and empathy.
• Perform light data input and record-keeping tasks.

Skills

Customer service

Telephone support

Communication skills

Computer literacy

Job description

Alexander Mann Solutions (HK) Limited is recruiting on behalf of Nationwide for a Customer Service Consultant. The role is a 12‑month temporary-to-permanent contract, based on a hybrid setup at Nationwide Office, Portman House, Bournemouth.

You will support customers by phone on mortgage applications and servicing, with full training and a chance to progress. The position suits empathetic individuals with strong communication, who are comfortable using a computer and delivering a great customer