Team Leader: Coaching for Brilliant Customer Experiences

Nationwide Group; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual bonus

Training and development

Salary sacrifice scheme

Life assurance

WellHub health and wellness

Paid volunteering

Job summary

Nationwide Group, a major UK banking mutual, is seeking a Team Manager for our Credit Cards contact centre. You will lead and develop a diverse team, embed our standards in every interaction and champion customer outcomes across a hybrid UK-wide working model.

Based at Gosforth with 2 days on-site and flexible home working, you will drive wellbeing, performance and continuous improvement while ensuring accurate records and strong stakeholder collaboration.

Qualifications

• Proven experience in team leadership, coaching and people management.
• Strong stakeholder management skills and ability to influence at all levels.
• Experience delivering outstanding customer experiences and positive outcomes.

Responsibilities

• Lead, coach and inspire a diverse team to deliver high performance and inclusion.
• Monitor team performance and customer outcomes; identify training needs and opportunities.
• Maintain accurate people data and drive continuous improvement initiatives.

Skills

Team leadership

Coaching

People management

Stakeholder management

Communication

Customer experience

Job description

Nationwide Group, a major UK banking mutual, is seeking a Team Manager for our Credit Cards contact centre. You will lead and develop a diverse team, embed our standards in every interaction and champion customer outcomes across a hybrid UK-wide working model.

Based at Gosforth with 2 days on-site and flexible home working, you will drive wellbeing, performance and continuous improvement while ensuring accurate records and strong stakeholder collaboration.