Creatio CRM Specialist — Remote & Transformation Lead

Sureserve; Greater London; Remote; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Life assurance

25 days + Bank holidays (service based

Enhanced family leave

Sureserve Benefits Hub

Virtual GP service

Employee Assistance Programme (EAP)

Bike2Work Scheme

EV Car Scheme

Employee engagement events

Job summary

Sureserve is actively seeking a Creatio SME to shape how our CRM and customer service technology are used across a busy contact centre. You will translate business needs into effective platform solutions and partner with stakeholders to drive process improvements and AI-enabled initiatives.

This remote-friendly role supports occasional travel to national offices. Enjoy a competitive salary and a comprehensive benefits package as part of our Digital Transformation team.

Qualifications

• Hands-on experience with Creatio CRM, ideally v8.3+
• Strong understanding of CRM and workflow optimisation
• Experience supporting Creatio in contact centres or customer service environments
• Ability to translate business needs into practical system solutions
• Excellent stakeholder management and communication skills
• Experience working in Agile delivery environments

Responsibilities

• Provide guidance on leveraging Creatio out-of-the-box functionality
• Translate business requirements into platform solutions for the CRM
• Optimise contact centre processes, customer journeys and agent workflows
• Configure and enhance workflows, automation, dashboards and features
• Contribute to digital transformation and AI initiatives
• Advise on integrations between Creatio and other systems
• Support users and drive platform adoption across the business
• Create functional documentation and share knowledge with colleagues

Skills

Creatio CRM

CRM understanding

Agile delivery

Stakeholder management

Communication

Tools

Creatio

Job description

Sureserve is actively seeking a Creatio SME to shape how our CRM and customer service technology are used across a busy contact centre. You will translate business needs into effective platform solutions and partner with stakeholders to drive process improvements and AI-enabled initiatives.

This remote-friendly role supports occasional travel to national offices. Enjoy a competitive salary and a comprehensive benefits package as part of our Digital Transformation team.