Creatio Specialist

Sureserve; Greater London; Remoto; GBP 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Life assurance

25 days + Bank holidays (service based

Enhanced family leave

Sureserve Benefits Hub

Virtual GP service

Employee Assistance Programme (EAP)

Bike2Work Scheme

EV Car Scheme

Employee engagement events

Descrizione del lavoro

Sureserve is actively seeking a Creatio SME to shape how our CRM and customer service technology are used across a busy contact centre. You will translate business needs into effective platform solutions and partner with stakeholders to drive process improvements and AI-enabled initiatives.

This remote-friendly role supports occasional travel to national offices. Enjoy a competitive salary and a comprehensive benefits package as part of our Digital Transformation team.

Competenze

• Hands-on experience with Creatio CRM, ideally v8.3+
• Strong understanding of CRM and workflow optimisation
• Experience supporting Creatio in contact centres or customer service environments
• Ability to translate business needs into practical system solutions
• Excellent stakeholder management and communication skills
• Experience working in Agile delivery environments

Mansioni

• Provide guidance on leveraging Creatio out-of-the-box functionality
• Translate business requirements into platform solutions for the CRM
• Optimise contact centre processes, customer journeys and agent workflows
• Configure and enhance workflows, automation, dashboards and features
• Contribute to digital transformation and AI initiatives
• Advise on integrations between Creatio and other systems
• Support users and drive platform adoption across the business
• Create functional documentation and share knowledge with colleagues

Conoscenze

Creatio CRM

CRM understanding

Agile delivery

Stakeholder management

Communication

Strumenti

Creatio

Descrizione del lavoro

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Are you an experienced Creatio specialist looking for an opportunity to shape how a business uses its CRM and customer service technology? We're looking for a Creatio SME to join our digital transformation team and play a key role in optimising and evolving our Creatio platform within a busy contact centre environment.

What You'll Be Doing

• Providing expert guidance on how best to utilise Creatio's out-of-the-box functionality.
• Working with stakeholders to understand business requirements and translate them into effective platform solutions
• Supporting the ongoing optimisation of contact centre processes, customer journeys, and agent workflows
• Configuring and enhancing workflows, automation, dashboards, and other platform features
• Contributing to digital transformation and AI-driven initiatives that improve customer experience and operational efficiency
• Advising on integrations between Creatio and other business systems
• Supporting users across the business, troubleshooting issues and driving platform adoption
• Creating functional documentation and sharing knowledge with colleagues and stakeholders

What We're Looking For

• Proven hands-on experience working with Creatio CRM, ideally version 8.3 or above
• Strong understanding of CRM, business process automation, and workflow optimisation
• Experience supporting or enhancing Creatio within a contact centre or customer service environment
• The ability to translate business needs into practical system solutions
• Strong communication and stakeholder management skills
• Experience working within Agile delivery environments

Desirable Experience

• Knowledge of the latest Creatio 10.x capabilities and features
• Experience implementing AI-enabled functionality within CRM platforms
• Exposure to self-service solutions, customer engagement technologies, or demand management initiatives
• Understanding of system integrations and connected platform ecosystems.

Why join us?

This is an exciting opportunity to influence the future direction of a key business platform, working alongside a collaborative team focused on digital transformation and continuous improvement. You'll have the chance to make a real impact by improving customer experiences, streamlining processes, and helping the business get the very best from its investment in Creatio.

• Competitive salary of up to £60,000k per annum
• Remote working with occasional travel to National offices
• Life assurance
• 25 days + Bank holidays (service based increasing holiday scheme)
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2Work Scheme
• EV Car Scheme
• Employee engagement events and “Employee Voice” programmes
• Strong opportunities for career growth and development
• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them.

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.