CPBS Apprentice Administrator - 18 Months

Bradford Teaching Hospitals NHS Foundation Trust; Bradford; Sur place; GBP 22 042 000 - 24 797 000; Plein temps

Résumé du poste

Bradford Teaching Hospitals NHS Foundation Trust offers an apprenticeship in administration within our Patient Booking Service. You will handle telephone inquiries from patients, relatives and carers, process referrals, print letters and appointment documents, and support transport and interpreter arrangements.

You will train through education sessions and spend time on admin duties under supervision, completing a Diploma Level 2 in Customer Service.

Qualifications

• Experience in customer service, preferably in a healthcare setting.
• Ability to use computers, data input and word processing.
• Experience delivering services to the general public by telephone.

Responsabilités

• Answer telephone queries from patients, relatives and carers.
• Process referrals, appointment letters and related admin tasks.
• Arrange transport and interpreters for appointments.
• Update patient information in the Trust's records system.
• Cancel or reschedule appointments and handle general enquiries.

Connaissances

Telephone communication

Customer service

Data entry

Formation

Diploma Level 2 in Customer Service

Outils

Microsoft Office

Electronic Patient Record system

Description du poste

The Patient Booking Service is a Trust wide centralised admin team handling referrals, outpatient appointment booking and reception services. We have some exciting opportunities arising within our administrative teams for anyone enjoying contact via the telephone with patients, their relatives and carers, GP's and other service providers we work with closely. The job holder will provide telephone and administrative support across the service. This includes dealing with telephone queries, post, printing referrals and appointment letters, arranging transport and interpreters, cancelling or rescheduling appointments and updating patient information on the Trust's Electronic Patient Record system. You will be a customer service-focused administrator who has worked with and provided services to the general public and has extensive experience of doing so via the telephone. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients. You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed., The Apprentice will be undertaking a training programme within the Bradford Teaching Hospitals NHS Foundation Trust. Training will be delivered through education sessions and time spent completing administration duties under supervision as well as 1 study day per week to attend education sessions to complete the required qualification. The Apprentice will commit to undertake the training and educations required for the role, and successfully complete all components of the training programme within the contract period. This will include completion of Diploma Level 2 in Customer Service. Working under supervision; The Apprentice will carry out a variety of Administration & Clerical work in a Clinical or Non-Clinical area, with the possibility of some direct (supervised) or indirect patient contact, depending on allocated area of work. Dealing with telephone calls, e-mails and face to face contact with Trust Staff and members of the public, ensuring enquiries are dealt with in an efficient, polite and courteous manner.

New to the NHS: If you are joining the NHS for the first time, you will be paid at the Apprentice Rate, which is currently £8.00 per hour for the first year of your apprenticeship. After the first year, you will be paid the age-related National Minimum Wage for the remainder of your fixed-term contract. Existing NHS Employees: If you already have NHS experience, your pay will be determined in accordance with Annex 21 of the Agenda for Change Terms and Conditions. This means you will receive a percentage of the relevant pay band for the role, reflective of your current qualifications and experience.

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.