Apprentice Administrator - Patient Services & Admin

Bradford Teaching Hospitals NHS Foundation Trust; Bradford; On-site; GBP 22,042,000 - 24,797,000; Full time

Job summary

Bradford Teaching Hospitals NHS Foundation Trust offers an apprenticeship in administration within our Patient Booking Service. You will handle telephone inquiries from patients, relatives and carers, process referrals, print letters and appointment documents, and support transport and interpreter arrangements.

You will train through education sessions and spend time on admin duties under supervision, completing a Diploma Level 2 in Customer Service.

Qualifications

• Experience in customer service, preferably in a healthcare setting.
• Ability to use computers, data input and word processing.
• Experience delivering services to the general public by telephone.

Responsibilities

• Answer telephone queries from patients, relatives and carers.
• Process referrals, appointment letters and related admin tasks.
• Arrange transport and interpreters for appointments.
• Update patient information in the Trust's records system.
• Cancel or reschedule appointments and handle general enquiries.

Skills

Telephone communication

Customer service

Data entry

Education

Diploma Level 2 in Customer Service

Tools

Microsoft Office

Electronic Patient Record system

Job description

Bradford Teaching Hospitals NHS Foundation Trust offers an apprenticeship in administration within our Patient Booking Service. You will handle telephone inquiries from patients, relatives and carers, process referrals, print letters and appointment documents, and support transport and interpreter arrangements.

You will train through education sessions and spend time on admin duties under supervision, completing a Diploma Level 2 in Customer Service.