Court & Tribunal Support Officer

Ministry of Justice; Port Talbot; On-site; GBP 23,000 - 29,000; Full time

Job summary

Port Talbot-based Operational Support Officer role within HM Courts & Tribunals Service offers essential administrative and customer service support to court users. You will develop and maintain case updates, handle inquiries, and contribute to service targets in a busy National Services environment.

The role emphasizes flexibility, teamwork, and the ability to communicate clearly with legal professionals, staff, and the public while maintaining high standards of accuracy and empathy in

Qualifications

• Strong customer service skills in a public service environment.
• Good digital and administrative skills with attention to detail.
• Effective communication across in-person, telephone, email and written formats.
• Resilient and empathetic when handling sensitive information.
• Team player able to work flexibly to meet HMCTS objectives.

Responsibilities

• Data entry of paper and digital work, telephony, customer complaints and correspondence.
• Communicating effectively with the public and other court users.
• Delivering high standards of customer service with empathy.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Skills

Customer service

Digital skills

Administrative skills

Communication

Teamwork

Tools

Microsoft Office

Job description

Port Talbot-based Operational Support Officer role within HM Courts & Tribunals Service offers essential administrative and customer service support to court users. You will develop and maintain case updates, handle inquiries, and contribute to service targets in a busy National Services environment.

The role emphasizes flexibility, teamwork, and the ability to communicate clearly with legal professionals, staff, and the public while maintaining high standards of accuracy and empathy in