Court Usher & Operations Support (Part-Time)

Brook Street; Preston; On-site; GBP 20,251,000 - 21,766,000; Part time

Job summary

Brook Street is hiring an Operational Support Officer / Court Usher (Part-time) to join a busy Preston court environment. You will be the first point of contact, welcoming judiciary, juries, solicitors, barristers, the police and the public, and coordinating with Court Clerks and Witness Service.

Responsibilities include guiding parties into court, providing information, escorting users, swearing oaths, managing hearings and admin tasks, with a 3-day, 22-hour weekly pattern and occasional

Qualifications

• A confident, respectful approach with strong customer service mindset.
• Ability to manage time and follow priority instructions in a structured environment.
• Clear communication with a wide range of court users.
• Willingness to support colleagues and judges in and out of hearing times.
• Office-based role with admin tasks and basic IT skills.

Responsibilities

• Welcoming all court users and coordinating with judiciary, juries and staff.
• Calling parties, guiding them in priority order, and liaising with witnesses.
• Providing information, escorting users, and swearing oaths as needed.
• Maintaining updates on hearings, delivering files, and admin tasks.
• Assisting with hearings, room setup, and hearings via video link.

Skills

Customer service

Time management

Clear communication

Flexible working

Office support

Tools

Remote/video hearings support

Job description

Brook Street is hiring an Operational Support Officer / Court Usher (Part-time) to join a busy Preston court environment. You will be the first point of contact, welcoming judiciary, juries, solicitors, barristers, the police and the public, and coordinating with Court Clerks and Witness Service.

Responsibilities include guiding parties into court, providing information, escorting users, swearing oaths, managing hearings and admin tasks, with a 3-day, 22-hour weekly pattern and occasional