Court Operations & Frontline Support Officer

Ministry of Justice; Northampton; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Pension

Training & development

Family friendly policies

Job summary

Ministry of Justice in Northampton is seeking Operational Support Officers to provide excellent customer service and administrative support to court users, judiciary and management. You will work as part of a team to progress cases and help ensure service standards across your area.

The role is primarily court-based with hybrid working, and standard hours of 37 per week (with part-time/flexible patterns considered).

Qualifications

• Strong customer service and administrative capabilities.
• Ability to handle sensitive information with discretion.
• Excellent communication and organisational skills.

Responsibilities

• Prepare papers and files for court, tribunals and meetings.
• Create and update records digitally and interpret required information.
• Communicate with the public, judiciary and other agencies.
• Support the smooth running of court proceedings and prepare hearing rooms.
• Be the first point of contact for court users when required.

Skills

Customer service

Administrative skills

Attention to detail

Communication

Organisational skills

Resilience

Empathy

Teamwork

Job description

Ministry of Justice in Northampton is seeking Operational Support Officers to provide excellent customer service and administrative support to court users, judiciary and management. You will work as part of a team to progress cases and help ensure service standards across your area.

The role is primarily court-based with hybrid working, and standard hours of 37 per week (with part-time/flexible patterns considered).