Courtroom Operations & Customer Support Officer

Ministry of Justice; Watford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Court-based role

Job summary

HM Courts & Tribunals Service in Watford is seeking Operational Support Officers to provide excellent customer service and administrative support to court users, judiciary and management. The role is based in the courtroom and includes admin duties to help court proceedings run smoothly.

You will work as part of a team, progressing cases and maintaining service standards. Duties include handling papers, updating records, and communicating with stakeholders in a fast-paced court environment.

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with attention to detail.
• Excellent communication in person, phone, email and writing.
• Resilient and empathetic handling sensitive information.
• Team player; flexible to deliver HMCTS objectives.

Responsibilities

• Prepare papers and files for court, tribunals and meetings with sensitive data.
• Create and update court records digitally and interpret required information.
• Communicate with the public, judiciary and other agencies.
• Support smooth court proceedings and prepare rooms for hearings.
• Be the first point of contact for court users when required.

Skills

Customer service

Digital skills

Administrative skills

Communication

Teamwork

Job description

HM Courts & Tribunals Service in Watford is seeking Operational Support Officers to provide excellent customer service and administrative support to court users, judiciary and management. The role is based in the courtroom and includes admin duties to help court proceedings run smoothly.

You will work as part of a team, progressing cases and maintaining service standards. Duties include handling papers, updating records, and communicating with stakeholders in a fast-paced court environment.