Court Admin Officer: Calm, Precise Support for Hearings

Brook Street; Lincoln; On-site; GBP 25,000 - 30,000; Full time

Job summary

Brook Street in Lincoln is seeking an Admin Officer to support Lincoln County Court with hearing preparation, case file handling, and court operations. You will engage with users and stakeholders, provide clear information, and follow established procedures.

The role runs 37 hours a week, Monday to Friday, from 9:00am to 5:00pm, at a pay rate of £12.86 per hour. This position emphasizes accuracy, discretion, and collaborative teamwork within the court environment.

Qualifications

• Strong customer-focused mindset and ability to communicate clearly with a wide range of people.
• Ability to manage sensitive information responsibly and accurately.
• A methodical approach to administration and following processes.
• Calm judgement when handling queries, escalation risks, or time-sensitive requests.

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Providing support via face to face engagement, telephone, and written correspondence.
• Using service scripts to signpost users and give clear guidance.
• Following complaints policies and procedures and updating systems as required.
• Identifying risks related to HMCTS buildings and informing the SPoS when needed.
• Processing operational support work to meet performance targets and standards.
• Handling case files with data entry and secure information management.
• Supporting jury service tasks and processing related expenses and court fees.
• Assisting with listing and scheduling, including urgent matters.
• Supporting enforcement procedures and producing basic reports.
• Contributing to health and safety activities under team leader guidance.

Skills

Customer focus

Clear communication

Handling sensitive information

Methodical administration

Calm judgement

Job description

Brook Street in Lincoln is seeking an Admin Officer to support Lincoln County Court with hearing preparation, case file handling, and court operations. You will engage with users and stakeholders, provide clear information, and follow established procedures.

The role runs 37 hours a week, Monday to Friday, from 9:00am to 5:00pm, at a pay rate of £12.86 per hour. This position emphasizes accuracy, discretion, and collaborative teamwork within the court environment.