Admin Officer

Brook Street; Dartford; Presencial; GBP 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parking available

Descripción de la vacante

Brook Street is currently recruiting for a Court Administration & Customer Service role spanning Sevenoaks and Dartford, with 60/40 split and a 37-hour week. The position is office-based, requiring a driving licence for travel between sites and an Enhanced DBS check.

The successful candidate will deliver professional customer service, manage hearing administration, signpost services, and support reporting while adhering to HMCTS processes and safety policies.

Formación

• Experience in customer service within a fast-paced environment.
• Proficient using Microsoft Office applications.
• Strong attention to detail and data handling.
• Ability to follow procedures and deliver consistent results.
• Collaborative with a team-focused approach.
• Must have a valid driving licence and access to transport.

Responsabilidades

• Provide excellent customer support in person, by phone, and via email.
• Prepare and manage administrative tasks for hearings to ensure smooth operation.
• Signpost users to the correct services using scripts and knowledge articles.
• Follow complaints procedures and update systems promptly.
• Support operational delivery by following standard procedures.
• Manage case files with accurate data entry and compliance.
• Assist with listing and scheduling and prioritise urgent matters.
• Support enforcement activities and basic reporting.

Conocimientos

Customer service

MS Office

Attention to detail

Follow procedures

Team player

Driving licence

Herramientas

Microsoft Office

Descripción del empleo

AO - Court Administration & Customer Service

Location: Home Gardens, Dartford, Kent, DA1 1DX
Pay: £15.59 per hour (London Rate)
Hours: 37 hours per week
Working Pattern: Monday to Friday, 9:00am-5:00pm (flexibility between 8:00am-6:00pm)
Start Date: ASAP
Assignment Length: 2 months initially (extension likely)

Join a vital justice support team delivering professional customer service, hearing administration, and operational support in a busy court environment. This is a fantastic opportunity to build experience, contribute to real public impact, and develop your knowledge of HMCTS processes and ways of working.

About the Role

This position is split between Sevenoaks Magistrates' Court and Dartford County Court, with approximately 60% of the role based at Sevenoaks and 40% based at Dartford.

At Sevenoaks Magistrates' Court, the successful candidate will undertake usher duties, making this a public-facing role that involves regular interaction with court users, legal professionals, and members of the judiciary. As travel between both court locations will be required, candidates must hold a valid driving licence and have access to their own transport.

On days when usher duties are not required at Sevenoaks, the successful candidate will be expected to work from Dartford County Court.

An Enhanced DBS check will be required for this position.

What You'll Be Doing

• Provide excellent customer support by greeting court users, answering inbound and outbound calls, and responding to correspondence in multiple formats.
• Prepare, facilitate, and conclude administrative tasks for all types of hearings, helping ensure hearings run effectively.
• Use HMCTS service scripts and knowledge articles to signpost users to the correct support services and provide clear, accurate information, including for users with complex needs.
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating systems as required.
• Support operational delivery by following standard operating procedures to meet performance and service standards.
• Handle case files with accurate data entry, secure information management, and compliance with retention and data protection protocols.
• Manage jury service administration, including selection, deferrals, reassignments, attendance tracking, and processing expenses and court fees.
• Assist with listing and scheduling, prioritising urgent matters and adhering to listing policies.
• Support enforcement activities and basic financial and statistical reporting.
• Contribute to health and safety activities, including facility checks, issue logging, and governance responsibilities under team leader guidance.
• Identify risks relating to HMCTS buildings and escalation concerns appropriately.

What You'll Bring

• Previous customer service experience, with the ability to remain calm and professional in challenging situations.
• Good IT skills and confidence using Microsoft Office applications.
• Strong attention to detail and the ability to handle sensitive information accurately and discreetly.
• The ability to follow procedures and deliver results within a structured operational environment.
• A positive, team-focused approach and willingness to support local judicial business activities.
• A valid driving licence and access to transport to travel between Sevenoaks and Dartford as required.

Additional Information

• Fully office-based role.
• Parking available.
• Enhanced DBS clearance required prior to starting.

If you're ready to use your customer service and administrative skills to support the justice system in a meaningful and fast-paced environment, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.