Course Operations Manager (Internal Applicants Only)

City St George's, University of London; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking a Course Operations Manager to lead the delivery of course administration across the School, ensuring consistent, student-focused processes across Clerkenwell and Tooting campuses.

You will manage Course Operations teams, align with regulations and quality requirements, and drive continuous improvement in enquiry management, registration, induction, timetabling, assessment, progression, award and graduation.

Qualifications

• Knowledge of higher education procedures and administrative processes.
• Experience leading course operations or equivalent in a busy environment.
• Strong organisational, analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to influence, coordinate and delegate effectively.

Responsibilities

• Lead Course Operations teams and oversee admin processes.
• Support enquiry management, registration, induction, timetabling, assessment, progression, award and graduation.
• Ensure compliance with University regulations and quality requirements.

Skills

Organisation

Analytical thinking

Problem solving

Communication

Relationship building

Staff management

Tools

SITS

Job description

Please note: This role is only open to Internal Employees at City St George's. Applications from individuals who are not internal employees will not be considered at this time.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The School of Health & Medical Sciences supports a diverse portfolio of programmes across health and medical disciplines, with complex student and academic administration requirements across the student lifecycle. The Course Operations Manager will lead the effective delivery of course administration across the School, ensuring consistent, efficient and student-focused processes. Working with academic colleagues and Professional Services teams, the role will provide operational leadership, manage competing priorities and drive continuous improvement, ensuring course administration aligns with University regulations, quality requirements and institutional priorities. The role will be required to work across both the Clerkenwell and Tooting campuses, supporting consistent approaches and effective operational delivery across the School.

Responsibilities

The role is responsible for managing Course Operations teams and overseeing the implementation of administrative processes that support enquiry management, registration, induction, timetabling, assessment, progression, award and graduation.

Person Specification

The successful candidate will have knowledge of higher education procedures, regulations and administrative processes, alongside experience managing complex operational activity within a busy, customer-focused environment. They will demonstrate strong organisation, analytical and problem-solving skills, with the ability to manage competing priorities, interpret regulations and resolve complex issues. They will have excellent communication and relationship-building skills and the ability to influence, coordinate and delegate effectively. Experience of student records systems such as SITS, and the ability to lead, motivate and develop staff, are also essential.

Additional Information

Closing date for applications: 1st November 2026 at 23:59

Interviews are scheduled to take place on a date to be confirmed.

The selection process will involve a panel interview. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.