Operations Manager (REDEPLOYEE APPLICANTS ONLY)

City St George's; Greater London; Hybrid; GBP 46,000 - 65,000; Full time

Benefits offered by this job

Sector-leading salary

Staff training & development

Job summary

City St George’s, University of London is seeking an Operations Manager to lead the Business Operations Team within the School of Communication and Creativity. Based in Professional Services, the role bridges academic leadership, central services, and School professional teams to drive strategy and oversee operational processes, space allocations, and events including concerts and auditions.

You will work with HR, IT and Finance to ensure smooth operations, financial controls, and a high-quality

Qualifications

• Degree-educated (or equivalent) with understanding of university structures and health and safety compliance.
• Experience in Higher Education customer support, team supervision, and staff development.
• Strong operational management, problem-solving, and administrative support capabilities.
• Adept at persuading, influencing, and building relationships across academic and professional service teams.
• Commitment to inclusivity, sustainability, and professional development.

Responsibilities

• Lead and line-manage the Business Operations Team, overseeing workloads, training, and annual appraisals.
• Streamline school operations by implementing systematic processes and aligning activities with developing school strategies.
• Manage financial controls, including budget support, spend sign-offs, and payments to visiting lecturers, freelancers or guests.
• Coordinate school infrastructure, leading estates-related space projects and facilitating high-profile events, concerts, and auditions.
• Build cross-departmental relationships with central HR, IT, and Finance to resolve operational issues.

Skills

Leadership experience

Operational management

Communication

Strategic planning

Education

Degree-educated

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

The School of Communication and Creativity is seeking an Operations Manager to lead our Business Operations Team. Based within Professional Services, this pivotal role bridges academic leadership, central services, and School professional services teams to drive School strategy. You will oversee operational processes, administrative support, space allocations, and school events, including our unique concerts, performances, and Urdang auditions. You will have the opportunity to shape a high-quality, customer-facing administrative environment in a dynamic creative school.

Responsibilities

• Lead and line-manage the Business Operations Team, overseeing workloads, training, and annual appraisals.
• Streamline school operations by implementing systematic processes and aligning activities with developing school strategies.
• Manage financial controls, including budget support, operational spend sign-offs, and processing visiting-lecturer, freelancer or guest payments.
• Coordinate school infrastructure, leading estates-related space projects and facilitating high-profile events, concerts, and auditions.
• Build cross-departmental relationships with central teams like HR, IT, and Finance to resolve operational issues.

Person Specification

• Education & Knowledge: Degree-educated (or equivalent) with a strong understanding of university structures and health and safety compliance.
• Leadership Experience: Proven track record in Higher Education customer support, team supervision, and staff development.
• Operational Skills: Exceptional operational management, complex problem-solving, and administrative support capabilities.
• Communication: Adept at persuading, influencing, and building relationships across academic and professional service teams.
• Values: Deep commitment to inclusivity, sustainability, and personal professional development.

Additional Information

Closing date for applications: 18 October2026 at 11:59pm.

Interviews are scheduled to take place from 9th November.

The selection process will involve an interview and an assessment exercise.

Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions