Student Administrator (INTERNAL APPLICANTS ONLY)

City St George's, University of London; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Staff training

Pension

Development opportunities

Job summary

City St George’s, University of London is seeking a Student Administrator to join the Student Services team. You will be the first point of contact for student enquiries and provide administrative support across lifecycle processes, including extensions, transcripts, and status letters.

The role involves maintaining student records, handling sensitive information with discretion, and contributing to a high-quality, responsive student experience.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage a varied workload and maintain accurate records.
• Discretion when handling sensitive information.

Responsibilities

• Serve as first point of contact for student enquiries.
• Provide administrative support across student services and lifecycle processes.
• Maintain student records and support core administrative processes.
• Contribute to a high-quality, responsive student experience.

Skills

Organised

Customer service

Communication skills

Job description

Please note: This vacancy is open to internal and external applicants concurrently. Internal applicants should use their @citystgeorges.ac.uk/@sgul.ac.uk email address when submitting an application.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

** Background

The City Law School is the first in London and University of London to educate students and practitioners at all stages of legal education. The School has made significant advances in both research and education and seeks to build upon that success to become one of the UK’s leading law schools as it takes advantage of the new regulatory landscape for legal education. An opportunity has arisen for a Student Administrator to join us.

** Responsibilities

The Student Administrator will join a team of four, acting as a first point of contact for student enquiries and ensuring accurate, timely support. The role provides administrative assistance across a range of student services and lifecycle processes, including extensions, extenuating circumstances, events, status letters and transcript requests. The post holder maintains student records, supports core administrative processes, and contributes to a high-quality, responsive student experience.

** Person Specification

The successful candidate will be an organised and customer-focused individual with strong communication and interpersonal skills. They will be able to manage a varied workload, maintain accurate records, use IT systems confidently, and handle sensitive information with discretion. The role requires attention to detail, a commitment to excellent service, and the ability to work effectively with a diverse range of students and colleagues.

** Additional Information

Closing date for applications:8th November 2026 at 11:59pm

Interviews are scheduled to take place from 30th November 2026

The selection process will involve an interview and a short recruitment test.Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

For additional information on City St George's, our policies, strategy and values; Click here

The University of business, practice and the professions