Counter Manager: Lead a High-Performing Beauty Team

The Estée Lauder Companies Inc.; Exeter; On-site; GBP 28,000 - 40,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Exeter to lead and develop a team of Sales Associates, driving sales, service, and operational targets.

You will coach staff, create agile store plans, and recruit/retain customers through in-store events and strong CRM leadership. Ideal candidates will have proven retail leadership, customer-focused coaching, and the ability to manage a high-performing team in a fast-paced prestige beauty environment.

Qualifications

• Proven leadership and coaching experience in fast-paced retail environments.
• Strong customer service and communication skills.
• Target and objective driven with a results orientation.
• Ability to plan, recruit, and develop a high-performing team.
• Experience in planning and executing in-store events and CRM activities.

Responsibilities

• Lead and coach a team of Sales Associates to hit sales, service, and operations targets.
• Develop and execute an agile in-store business plan to recruit and retain customers.
• Plan and deliver in-store events and CRM initiatives to drive performance.
• Monitor performance, provide feedback, and ensure high standards of execution.

Skills

Leadership

Coaching

Customer service

Communication

Team management

Attention to detail

Tools

Microsoft Excel

Email systems

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Exeter to lead and develop a team of Sales Associates, driving sales, service, and operational targets.

You will coach staff, create agile store plans, and recruit/retain customers through in-store events and strong CRM leadership. Ideal candidates will have proven retail leadership, customer-focused coaching, and the ability to manage a high-performing team in a fast-paced prestige beauty environment.