Counter Manager: Lead, Coach & Build High-Performing Team

The Estée Lauder Companies

Chichester

On-site

GBP 22,000 - 28,000

Full time

14 days+

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Job summary

The Estée Lauder Companies is seeking a proactive Counter Manager in our prestige retail environment. You will lead a Sales Associate team to drive sales, deliver exceptional service and execute the store's business plan with strong leadership and strategic insight.

Ideal candidates will possess retail leadership experience, coaching ability and a proven track record in customer relationship management. The role focuses on in-store events, high standards of service and achieving targets, with

Qualifications

Retail sales experience and store leadership required.
Proven ability to lead and coach a team to meet targets.
Experience in strategic planning and execution.
Ability to develop financial plans and manage resources.
Working knowledge of computerised systems including email and Excel.

Responsibilities

Lead, coach and develop a team of Sales Associates to meet sales, service and operational targets.
Own and execute an agile business plan at store level.
Recruit and retain customers through targeted in-store activity and events.
Manage customer relationships and deliver outstanding service.
Hold team accountable and model professional behaviour and teamwork.