Counter Manager: Lead a High-Performing Beauty Team

The Estée Lauder Companies; Scotland; On-site; GBP 26,000 - 38,000; Full time

Job summary

The Estée Lauder Companies in the United Kingdom is seeking a Counter Manager to lead and coach a dynamic team of Sales Associates, driving sales, service and store operations.

You will create and execute an agile business plan, recruit and retain customers through in-store events, CRM and high-quality customer relationships, while developing staff to reach their full potential and progress within the company.

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Results oriented with high drive to meet objectives.
• Pursue goals beyond what is required or expected.
• Ability to develop others and lead a team.

Responsibilities

• Lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers via events and CRM.
• Oversee in-store events, customer relationship management and front-line marketing.
• Provide leadership to drive performance and progress within the store.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Results driven

Autonomy

Leadership

Team development

Organisational skills

Proactive approach

Discretion

Tools

Microsoft Excel

Email systems

Job description

The Estée Lauder Companies in the United Kingdom is seeking a Counter Manager to lead and coach a dynamic team of Sales Associates, driving sales, service and store operations.

You will create and execute an agile business plan, recruit and retain customers through in-store events, CRM and high-quality customer relationships, while developing staff to reach their full potential and progress within the company.