Counter Fraud - Motor Claims Handler

Direct Line Group Careers; Leeds; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic team as a Counter Fraud Motor Claims Handler in a forward-thinking company that values customer obsession and teamwork. In this hybrid role, you'll be at the forefront of identifying and investigating insurance fraud, ensuring compliance with regulations, and effectively managing customer expectations. You'll leverage your skills in the Motor Claims environment to contribute to a culture of excellence and innovation. With a commitment to diversity and inclusion, this established industry player offers a supportive environment where you can thrive professionally while enjoying a great work-life balance. If you're ready to make a difference, this opportunity is for you!

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Free travel insurance

Green Flag breakdown cover

Optional Health and Dental insurance

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Experience in the Motor Claims environment is essential.
• Strong organizational and time management skills required.

Responsibilities

• Identify and investigate insurance fraud effectively.
• Manage customer expectations throughout the investigation process.

Skills

Motor Claims experience

Organizational skills

Time management

Communication skills

Attention to detail

Job description

Counter Fraud Motor Claims Handler

Leeds – Hybrid

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We're hiring Counter Fraud Motor Claims Handlers to join our Fraud Department. You will report into our Counter Fraud Team Leader.

What you'll be doing:

• Deliver Counter Fraud benefit by identifying and investigating insurance fraud and undertaking investigations to validate or substantiate concerns. Effective portfolio management, including proactive review of new work and conversion to detected benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.
• Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.
• Manage customer expectations, including enquiries into indemnity, liability and updating them appropriately throughout the lifecycle of an investigation.
• Demonstrate capability in preventing and detecting insurance fraud, with the ability to effectively manage potential outcomes including, but not limited to; cancellation, voidance, repudiation, negotiating settlement, litigation and recovery.
• Use knowledge and available tools to refer linked cases or any suspicions of organised or targeted fraud identified in day to day handling to the COOT team.
• Mitigate spend and control the cost of investigations by identifying threats, leakage and where appropriate referring to senior staff members. Have knowledge, understanding and control of file reserving when required.
• Demonstrate effective use of all available MI to prioritise workload and drive own performance.
• Demonstrate liaison and adherence to processing guidelines with external bodies, including, but not limited to; IFB, IFED, LEA’s (via CFIU) where appropriate and load all eligible cases to the IFR and CIFAS to maximise disruption.
• Provide advice, guidance and direction to relevant key stake holders including, but not limited to; Underwriting, Customer Relations, AML, Internal investigations, Bodily Injury, Motor Claims, Home Claims and Technical and Large Loss to maximise fraud detection opportunities.

What you'll need:

• You will have experience within the Motor Claims environment.
• Excellent organisational and time management skills.
• Good communication skills.
• Ability to prioritise and manage workload efficiently.
• Attention to detail and diligence.

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.