Counter Fraud Motor Claims Handler

TN United Kingdom; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Counter Fraud Motor Claims Handler to join their dynamic team. In this role, you'll play a crucial part in identifying and investigating insurance fraud, ensuring compliance with legislation while managing customer expectations. The position offers a hybrid working model, allowing you to balance office and home working effectively. You'll be part of a forward-thinking organization that values diversity and promotes a supportive work environment. If you're detail-oriented and possess strong organizational skills, this opportunity is perfect for you.

Benefits

50% off home, motor and pet insurance

Free travel insurance

Green Flag breakdown cover

Optional Health and Dental insurance

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Experience in the Motor Claims environment is essential.
• Strong organizational and time management skills required.

Responsibilities

• Identify and investigate insurance fraud effectively.
• Manage customer expectations throughout the investigation lifecycle.

Skills

Motor Claims Experience

Organizational Skills

Time Management

Attention to Detail

Job description

Social network you want to login/join with:

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Client:

Direct Line Group

Location:

Leeds, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

51dd6608a58a

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Leeds - Hybrid

About us

We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today and tomorrow, enabling them to embrace life fully.

We're looking for A Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department, reporting into our Counter Fraud Motor Claims Team Leader. This role offers - two days a week at our Leeds office, and the rest from home.

What you'll be doing:

You will deliver Counter Fraud benefit by identifying and investigating insurance fraud and undertake investigations to validate or substantiate concerns.

Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.

Make sure all cases adhere to legislation and risk regulations.

Manage customer expectations, including enquiries into indemnity, liability and will update them throughout the lifecycle of an investigation.

Prevent and detect insurance fraud, with the ability to effectively manage potential outcomes including, but not limited to; cancellation, voidance, repudiation, negotiating settlement, litigation and recovery.

Mitigate spend and control the cost of investigations by identifying threats, leakage and refer to senior staff members if required.

You will use all available MI to prioritise workload and drive your own performance.

Demonstrate liaison and adherence to processing guidelines with external bodies.

Provide advice, guidance and direction to relevant key stake holders including; Underwriting, Customer Relations, AML, Internal investigations, Bodily Injury, Motor Claims, Home Claims and Technical and Large Loss to maximise fraud detection opportunities.

Understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process at the earliest opportunity and minimising avoidable complaints.

What you'll need:

You will have experience within the Motor Claims environment.

Excellent organisational and time management skills.

Ability to prioritise and manage workload efficiently.

Attention to detail and diligence.

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach .

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

Additional optional Health and Dental insurance

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus many more

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.