Counter Fraud Manager

Butler Rose Ltd; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A major housing association is seeking a Counter Fraud Manager to lead the Counter Fraud Team. The successful candidate will implement fraud prevention strategies, ensuring governance and compliance across the organization. This role requires at least 5 years of experience in Fraud and Risk Management, along with relevant professional accreditations. You will manage investigations and collaborate with key stakeholders. The position offers a hybrid work schedule and a competitive hourly rate, with a focus on promoting a positive customer experience.

Qualifications

• Minimum 5 years' experience in Fraud and Risk Management, including leading investigative or enforcement teams.
• Strong understanding of fraud, risk and investigative legislation, including Proceeds of Crime Act 2002 and others.

Responsibilities

• Lead and manage the Counter Fraud Team to detect and respond to types of fraud.
• Ensure compliance with counter-fraud and AML requirements.
• Develop strategic fraud prevention and detection frameworks.

Skills

Customer-focused approach

Fraud risk management

Analytical skills

Excellent communication

Education

Housing qualification or equivalent experience

Professional accreditations: ACFS or PinS, ICA AML Officer Certification

Tools

Microsoft Office

Job description

Butler Rose is working with one of the largest housing associations in London and the South East in their search for a Counter Fraud Manager to support their team. This is a temporary role until end of March 2026, paying up to £32.64 per hour PAYE.

Hybrid Working – 35 hours per week (Typically Tuesday/Wednesday in the office, subject to stakeholder requirements)

About the Role

The role provides critical assurance to senior leadership, the Board and external regulators, ensuring the organisation maintains robust governance, compliance and financial crime prevention across all operations, employees and agents. The successful candidate will lead the Counter Fraud Team, develop and implement the organisation's fraud prevention and detection strategy, direct investigations, strengthen internal controls, and collaborate with key stakeholders and enforcement bodies.

How You'll Make a Difference

• Lead and manage the Counter Fraud Team to effectively detect, prevent and respond to all types of fraud.
• Drive proactive fraud prevention strategies and collaborate with internal teams and external agencies to recover assets, pursue unlawful gains and support prosecution where appropriate.
• Develop and implement policies, procedures and training to strengthen financial crime prevention and compliance across the organisation.

Key Responsibilities

• Ensure full compliance with counter-fraud and AML requirements across employees, agents and partners, providing assurance to senior leadership and the Board.
• Develop strategic fraud prevention and detection frameworks addressing online fraud, contractor fraud, money laundering and other financial crime threats.
• Lead and oversee fraud investigations and risk assessments, working with internal teams, external partners, police forces and the CPS.
• Train, advise and support staff and agents on recognising and investigating financial crime, ensuring timely and effective case progression.
• Support the organisation's MLRO and MLCO with AML compliance, risk assessments and liaison with the NCA and other authorities.
• Act as the named responsible officer for whistleblowing activity, managing confidential reports, conducting investigations and advising senior governance committees.
• Prepare witness statements and attend civil or criminal court hearings as required.
• Maintain up-to-date knowledge of fraud legislation and national developments, ensuring best practice is adopted.
• Manage case databases, ensuring accurate and effective recording, reporting and identification of areas for improvement.

Essential Skills, Knowledge & Experience

• Strong customer-focused approach with the ability to balance fraud risk with a positive customer experience.
• Housing qualification or equivalent experience in housing management.
• Professional accreditations: ACFS or PinS, plus ICA AML Officer Certification or equivalent.
• In-depth knowledge of fraud, risk and investigative legislation, including Proceeds of Crime Act 2002, Terrorism Act 2000, Prevention of Social Housing Fraud Act 2013, Fraud Act 2006, Social Security Acts 1992 & 1997, Theft Act 1968, Money Laundering Regulations 2017/2019, and related frameworks.
• Minimum 5 years' experience in Fraud and Risk Management, including leading investigative or enforcement teams.
• Skilled in conducting complex investigations, interviewing witnesses and suspects (PACE-compliant), securing evidence, and attending court.
• Ability to interpret and explain complex legislation confidently to stakeholders.
• Strong analytical skills with advanced IT proficiency, including Microsoft Office and the ability to identify weaknesses in PSP platforms.
• Highly motivated, proactive, and able to work both independently and collaboratively.
• Excellent communication skills with the ability to engage stakeholders at all levels.
• Ability to handle confidential and sensitive information with the utmost discretion.

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.

Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.