Council Tax Officer

South Norfolk and Broadlands Council; Norwich; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are seeking a friendly, professional Council Tax adviser to join our busy team in Norwich. You will be the first point of contact for residents, providing advice across Council Tax enquiries and handling billing and account changes with accuracy and care.

You will communicate via phone, email, in writing and in person, explaining tax rules and helping residents understand their bills. A strong emphasis on customer service and teamwork is required.

Qualifications

• Strong literacy, numeracy and IT skills.
• Experience in Council Tax, business rates, administration or customer service is preferred.
• Ability to handle a high volume of enquiries and resolve queries at first point of contact.

Responsibilities

• Answer residents via telephone, email, post and face-to-face.
• Deal with billing and collection of Council Tax.
• Process changes on accounts in line with legislation.
• Negotiate with residents behind with payments.
• Explain Council Tax rules clearly.

Skills

Customer service

Communication

IT skills

Numeracy

Job description

Salary Band B - £25,945 (includes RLW uplift) - £28,552

We are looking for a friendly, professional and customer-focused individual to join our busy Council Tax team in a role where you will act as a first point of contact for residents, providing advice and support across a range of Council Tax enquiries. This is a varied and rewarding role where no two days are the same, so you'll need a keen eye for detail, excellent communication skills and the ability to manage a varied workload whilst maintaining a high standard of accuracy and customer service.

You will be part of a fast-paced team, acting as a first point of contact for residents and providing advice and support across a wide range of Council Tax enquiries.

Working with customers by telephone, email, correspondence and face-to-face, you will deal with billing and collection of Council Tax, processing changes on accounts in line with relevant legislation and ensuring these are processed to the highest standard.

You will need to be able to negotiate with residents who are behind with payments, helping them to understand their bills as well as explaining Council Tax rules and regulations.

About You

You will have strong literacy, numeracy and IT skills, and will be passionate about delivering excellent customer service. You will ideally bring previous experience in Council Tax, Business Rates, administration or a customer service environment.

You will be confident handling a high volume of customer enquiries, particularly over the telephone, and have the ability to understand issues quickly, resolve queries at the first point of contact wherever possible, and identify when further action is required.

Excellent communication, teamwork and organisational skills are essential, along with a professional and customer-focused approach that ensures enquiries are handled accurately, efficiently and in a timely manner.

Closing Date: Sunday 11th October 2026

Interview Date: Wednesday 21st & Thursday 22nd October 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance.

As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

• free onsite parking
• employee discounts
• a competitive holiday allowance
• wellbeing initiatives
• the opportunity to join the Local Government Pension Scheme

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.