Council Tax Officer

Vivid Resourcing Ltd; Nottingham; On-site; GBP 21,000 - 30,000; Full time

Job summary

Vivid Resourcing Ltd is seeking a dedicated administrator to manage day-to-day Council Tax accounts in a local authority environment in Nottingham. You will ensure accuracy, comply with legislation, and maintain high standards of customer service while supporting billing, collection and recovery activities.

You will work with Revenues and Customer Services, administer accounts, process discounts and exemptions, issue bills and reminders, and perform recovery steps.

Qualifications

• Experience working in a local authority Council Tax service.
• Working knowledge of Council Tax legislation and recovery processes.
• Experience using Northgate (NEC) systems (essential).
• Strong attention to detail and ability to manage a varied caseload.
• Good customer service and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Administer Council Tax accounts, including new accounts, amendments and closures
• Process discounts, exemptions, reductions and changes of circumstances
• Issue bills, reminders and notices in line with legislation and council procedures
• Undertake recovery action, including reminders, summonses and enforcement referrals
• Respond to customer enquiries by telephone, email and correspondence
• Liaise with internal services and external partners as required
• Accurately maintain records using Northgate (NEC) Revenues systems
• Ensure compliance with Council Tax legislation, policies and audit requirements
• Support collection performance and service targets

Skills

Attention to detail

Customer service

Communication

Teamwork

Tools

Northgate NEC

Job description

The Role

You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity.

Key Responsibilities

• Administer Council Tax accounts, including new accounts, amendments and closures
• Process discounts, exemptions, reductions and changes of circumstances
• Issue bills, reminders and notices in line with legislation and council procedures
• Undertake recovery action, including reminders, summonses and enforcement referrals
• Respond to customer enquiries by telephone, email and correspondence
• Liaise with internal services and external partners as required
• Accurately maintain records using Northgate (NEC) Revenues systems
• Ensure compliance with Council Tax legislation, policies and audit requirements
• Support collection performance and service targets

About You

You will have:

• Experience working in a local authority Council Tax service
• Working knowledge of Council Tax legislation and recovery processes
• Experience using Northgate (NEC) systems (essential)
• Strong attention to detail and ability to manage a varied caseload
• Good customer service and communication skills
• Ability to work independently and as part of a team