Housing Income Officer (Systems)

South Norfolk and Broadland Councils; Norwich; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Free onsite parking

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are seeking a proactive Housing Income Officer (Systems) to maximise rent and TA charges, while providing robust income management support to the Temporary Accommodation service.

The role requires strong decision-making, knowledge of housing legislation, and resilience when engaging with vulnerable residents. Flexible hours and a supportive, cross-team environment are offered.

Qualifications

• Experience in income management and rent collection.
• Understanding of housing legislation and debt recovery processes.
• Ability to work with vulnerable residents and maintain resilience.
• Strong organisational and communication skills.

Responsibilities

• Maximise the collection of rent and temporary accommodation charges (current and arrears).
• Provide dedicated income management support to the TA service.
• Build effective relationships with residents, colleagues and stakeholders.
• Work in partnership with Housing Management, TA Officers, Benefits, Revenues and other teams.

Skills

Income management

Debt recovery

Customer engagement

Risk awareness

Relationship building

Job description

Salary Band C: £29,352 - £32,904

Our dedicated Housing Team have a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for a proactive Housing Income Officer (Systems) to make a real difference.

In this role you will provide dedicated income management support to the Temporary Accommodation (TA) service. The postholder will be responsible for maximising the collection of rent (current and arrears) and temporary accommodation charges ensuring accurate administration, effective customer engagement and robust debt recovery.

Key Responsibilities

This role requires strong decision-making, risk awareness, and a solid understanding of housing legislation and debt recovery processes to protect revenue streams whilst supporting vulnerable residents.

You will ensure that residents fully understand their responsibilities to pay their accommodation charges and the consequences of non-payment.

The work undertaken by the postholder directly influences and impacts the effectiveness and workload of multiple teams to include Housing Management, TA Officers, Benefits, Revenues, Early Help, Finance, Legal Services, Safeguarding, Customers Services and many external support agencies.

This role operates in demanding and sometimes challenging conditions, including regular visits to TA properties which demand adherence to lone working protocols. It requires working to tight deadlines with high workloads and can be emotionally challenging particularly when working with complex and vulnerable residents and requires resilience and self-awareness from the post holder.

What We're Looking For

We're seeking a proactive and well-organised individual who can build effective relationships with residents, colleagues and stakeholders and who is confident working in partnership with a range of stakeholders. This is a dynamic, fast-paced role that requires flexibility, adaptability, and the ability to navigate complex situations while delivering effective solutions.

Closing Date: 27 September 2026

Interview Date: 09 October 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.