Costa Store Manager: Lead Coffee Experience

Chartwells Independent; Milton Keynes; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Contributory pension

Career development programs

Digital GP access

Travel discounts

Food discounts

Job summary

Compass Group UK&I is hiring a Costa Manager in Milton Keynes. You will lead a Costa Coffee store, overseeing daily operations and staff, ensuring exceptional customer service and experience.

You will focus on waste reduction, effective delegation, and acting as the main point of contact for customers and colleagues, with opportunities for development and a comprehensive benefits package.

Qualifications

• Experience in customer service in a fast-paced retail or cafe environment.
• Excellent communication and interpersonal skills.
• Proven ability to lead a team and train colleagues.
• Strong time management and reliability in a busy store.
• Ability to make quick, customer-focused decisions under pressure.

Responsibilities

• Oversee daily operations and ensure seamless execution of goals.
• Minimise waste during beverage production and maintain quality.
• Delegate tasks and keep the team proactive and engaged.
• Act as the main point of contact and decision-maker for staff and customers.
• Demonstrate initiative and use diplomacy to resolve issues quickly.

Skills

Customer service

Communication

Team leadership

Timekeeping

Decision making

Job description

Compass Group UK&I is hiring a Costa Manager in Milton Keynes. You will lead a Costa Coffee store, overseeing daily operations and staff, ensuring exceptional customer service and experience.

You will focus on waste reduction, effective delegation, and acting as the main point of contact for customers and colleagues, with opportunities for development and a comprehensive benefits package.