Costa Coffee Manager

Compass Group UK; Dorchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Career development programs

Healthcare benefits

Exclusive discounts

Cinema discounts

Wellbeing resources

Job summary

Compass Group UK & Ireland is seeking a Costa Unit Manager for Dorset County Hospital in Dorchester. You will lead the Costa Coffee operation, ensuring a welcoming, efficient environment and outstanding customer service.

You will manage daily operations, develop your team, uphold Costa brand standards, and drive commercial performance while delivering exceptional guest experiences.

Qualifications

• Experience managing in branded coffee/retail/hospitality or foodservice.
• Strong customer service ethic and ability to create memorable experiences.
• Proven leadership skills with the ability to develop teams.
• Excellent communication and stakeholder management abilities.
• Commercial awareness with experience managing sales and costs.
• Ability to operate in a fast-paced environment and stay calm under pressure.
• Highly organised with strong attention to detail.
• Proactive problem-solving mindset and safety-conscious.

Responsibilities

• Lead and develop a high-performing Costa unit team to deliver outstanding service.
• Oversee daily operation of the Costa unit at Dorset County Hospital for smooth service.
• Drive sales, identify opportunities to grow revenue and customer satisfaction.
• Manage stock control, ordering and waste to maximise profitability.
• Ensure Costa brand standards, food safety, health & safety and hygiene compliance.
• Monitor financial performance, labour costs and key operational metrics.
• Act as main point of contact for the unit, resolving issues professionally.
• Build a positive team culture focused on engagement and continuous improvement.
• Ensure colleagues are trained, supported and equipped to deliver exceptional customer experiences.

Job description

Costa Unit Manager

Dorset County Hospital, Dorchester £33,000 per annum 40 hours per week

We're looking for an experienced and enthusiastic Costa Unit Manager to lead our Costa Coffee operation at Dorset County Hospital. This is an exciting opportunity for a passionate retail and hospitality professional to take ownership of a busy, customer-facing environment, driving commercial performance while delivering exceptional customer experiences.

As Costa Unit Manager, you'll be responsible for the day-to-day management of the unit, leading and developing your team, maintaining Costa brand standards, and ensuring every customer receives outstanding service in a welcoming and efficient environment.

Key Responsibilities

• Lead, motivate and develop a high-performing team to deliver excellent customer service every day.
• Oversee the daily operation of the Costa unit, ensuring smooth and efficient service.
• Drive sales performance and identify opportunities to grow revenue and customer satisfaction.
• Manage stock control, ordering, and waste minimisation to maximise profitability.
• Ensure Costa brand standards, food safety, health & safety, and hygiene standards are always maintained.
• Monitor financial performance, labour costs and key operational metrics.
• Act as the main point of contact for the unit, resolving issues professionally and effectively.
• Build a positive team culture focused on engagement, accountability and continuous improvement.
• Ensure all colleagues are trained, supported and equipped to deliver an exceptional customer experience.

About You

Our ideal candidate will:

• Have previous management experience within a branded coffee, retail, hospitality or foodservice environment.
• Be passionate about delivering excellent customer service and creating memorable customer experiences.
• Have strong leadership skills with the ability to inspire, motivate and develop teams.
• Demonstrate excellent communication and stakeholder management skills.
• Be commercially aware, with experience managing sales, costs and operational performance.
• Thrive in a fast-paced environment and remain calm under pressure.
• Be highly organised with excellent attention to detail.
• Demonstrate strong problem-solving skills and a proactive approach.
• Have a safety-first mindset and commitment to maintaining high standards.

What We Offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Digital GP access and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Discounts on major supermarkets including Tesco, Sainsbury's and Morrisons
• Up to 44% off cinema tickets
• Cashback and rewards scheme across a wide range of brands
• Free wellbeing, mindfulness and exercise resources
• The ability to share many discounts and offers with friends and family

About Compass Group UK & Ireland

At Compass Group UK & Ireland, we serve millions of people every day across thousands of locations. Our people are at the heart of everything we do, and we're committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.

Join us and you'll benefit from industry-leading training, genuine career progression opportunities and the chance to be part of one of the UK's largest and most successful support services organisations.