Assistant Manager - Costa Coffee

SOAR Group; Borehamwood; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Free drinks on shift

50% discount on food and bottled drink

Pension scheme

Incentive schemes

Job summary

Costa Coffee in Borehamwood is seeking a dedicated Assistant Manager to support the Store Manager and lead a busy frontline team, ensuring every customer leaves with a memorable coffee experience.

You will develop your team, manage rotas and stock, drive sales, and uphold hygiene and brand standards. The role offers a competitive salary, strong progression opportunities, and staff perks while working on-site at Borehamwood.

Qualifications

• Experience in supervisory/management within a coffee shop or branded restaurant.
• Strong knowledge of Hygiene, Health & Safety and brand audits.
• Excellent communication and customer service skills.

Responsibilities

• Support Store Manager and deputise in their absence.
• Efficiently manage store operations to deliver the best coffee experience.
• Plan weekly rotas, shifts and staff holidays.
• Drive sales growth with the team to maximise KPIs.
• Oversee P&L and work to productivity and gross profit targets.
• Develop the team with in-store and online training.
• Motivate, coach and manage the team to deliver excellent service.
• Manage stock and orders to ensure 100% stock availability.
• Adhere to company standards, policies, and brand procedures.
• Implement hygiene, health and safety checks and take action as needed.

Skills

Customer service

People management

Hygiene & safety

Brand standards

Communication

Job description

Location: On site / Borehamwood, UK
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

About us

Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As an Assistant Manager you’ll you be working for the nations favourite coffee shop, you will enjoy brilliant training and amazing benefits so that you enjoy Costa Coffee as much as our customers do.

What we offer

• Competitive starting salary.
• Great opportunities to progress and develop.
• Free handmade drinks and 50% discount on food and bottled drinks (whilst on shift).
• Company pension scheme and matched contributions.
• Great team member incentive schemes including mystery guest visit bonuses.

About the role

It is all about coffee, but not any coffee it’s Costa Coffee! You’ll perfect your craft through amazing training, taking care to make every customer experience an awesome one. As a Costa Coffee Assistant Manager, your main responsibilities will be:

• Supporting your Store Manager in delivering the below and deputising for the store manager in their absence.
• Efficient management of the store operation, ensuring we deliver the best coffee experience to our customers.
• Plan and coordinate weekly, rotas, shifts and staff holidays.
• Driving sales growth through working with your team to maximise key sales areas and KPIs.
• Effective financial management of your store P&L working to productivity and gross profit targets.
• Developing your team and ensuring that all team members receive the best training in-store supplemented through the online learning platform.
• Support your team by motivating, coaching, engaging and managing your team to drive their performance and deliver excellent customer service and store standards.
• Manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
• Ensure the store is operated adhering to all company standards, polices & procedures
• Ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction – completing all relevant checks, standards, food & health and safety checks and taking necessary remedial action or escalating as required.
• Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.

What we are looking for

A great Assistant Manager candidate having previous experience within a supervisory/management capacity either within a coffee or branded restaurant environment.You will have extensive knowledge and experience of Hygiene, Health & Safety and branded audits.

• A positive outlook with bags of personality
• A passion for delivering excellence in everything you do
• Good communication skills because you will be talking to our amazing employees and customers daily
• Courage to show your confidence
• You will often need to multitask, therefore a hard-working attitude is key here