Retail Coffee Unit Manager - Lead Operations & Service

One Retail Group; Dorchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Digital GP & wider healthcare benefits

Exclusive travel discounts

Job summary

Compass Group UK&I is seeking a Costa Unit Manager to lead daily operations of a Costa store in Dorchester, overseeing service delivery and team performance. The role focuses on delivering exceptional coffee experiences, managing resources, and ensuring a welcoming customer environment.

The ideal candidate will demonstrate initiative, strong communication, and the ability to lead a small team in a fast-paced retail setting, while maintaining high standards of service and safety.

Qualifications

• Experience in retail or cafe operations.
• Ability to lead a team and manage daily operations.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily operations and achieve business goals.
• Minimise waste during beverage production.
• Delegate tasks and keep the team proactive.
• Act as main contact and decision-maker.
• Use initiative and diplomacy to solve problems.

Skills

Customer service orientation

Teamwork & communication

Time management

Initiative & decision making

Safety mindedness

Job description

Compass Group UK&I is seeking a Costa Unit Manager to lead daily operations of a Costa store in Dorchester, overseeing service delivery and team performance. The role focuses on delivering exceptional coffee experiences, managing resources, and ensuring a welcoming customer environment.

The ideal candidate will demonstrate initiative, strong communication, and the ability to lead a small team in a fast-paced retail setting, while maintaining high standards of service and safety.