Costa Coffee Manager

One Retail Group; Dorchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Career development through our Career途

Digital GP access and wider healthcare

Job summary

One Retail Group is seeking an experienced Costa Unit Manager for Dorset County Hospital in Dorchester. This role leads the Costa Coffee operation, covers a 40-hour week, and carries a salary of £33,000 per annum, with a strong emphasis on delivering exceptional customer experiences.

You will manage day-to-day operations, develop and coach the team, maintain Costa brand standards, and drive sales while controlling stock, costs and safety.

Qualifications

• Have previous management experience within a branded coffee, retail, hospitality or foodservice environment.
• Be passionate about delivering excellent customer service and creating memorable customer experiences.
• Have strong leadership skills with the ability to inspire, motivate and develop teams.
• Demonstrate excellent communication and stakeholder management skills.
• Be commercially aware, with experience managing sales, costs and operational performance.
• Thrive in a fast-paced environment and remain calm under pressure.
• Be highly organised with excellent attention to detail.
• Demonstrate strong problem-solving skills and a proactive approach.
• Have a safety-first mindset and commitment to maintaining high standards.

Responsibilities

• Lead, motivate and develop a high-performing team to deliver excellent customer service every day.
• Oversee the daily operation of the Costa unit, ensuring smooth and efficient service.
• Drive sales performance and identify opportunities to grow revenue and customer satisfaction.
• Manage stock control, ordering, and waste minimisation to maximise profitability.
• Ensure Costa brand standards, food safety, health & safety, and hygiene standards are always maintained.
• Monitor financial performance, labour costs and key operational metrics.
• Act as the main point of contact for the unit, resolving issues professionally and effectively.
• Build a positive team culture focused on engagement, accountability and continuous improvement.
• Ensure all colleagues are trained, supported and equipped to deliver an exceptional customer experience.

Skills

Management experience

Leadership

Customer service

Stakeholder management

Commercial awareness

Organisational skills

Job description

Costa Unit Manager

Dorset County Hospital, Dorchester

£33,000 per annum

40 hours per week

We're looking for an experienced and enthusiastic Costa Unit Manager to lead our Costa Coffee operation at Dorset County Hospital. This is an exciting opportunity for a passionate retail and hospitality professional to take ownership of a busy, customer-facing environment, driving commercial performance while delivering exceptional customer experiences.

As Costa Unit Manager, you'll be responsible for the day-to-day management of the unit, leading and developing your team, maintaining Costa brand standards, and ensuring every customer receives outstanding service in a welcoming and efficient environment.

Key Responsibilities

• Lead, motivate and develop a high-performing team to deliver excellent customer service every day.
• Oversee the daily operation of the Costa unit, ensuring smooth and efficient service.
• Drive sales performance and identify opportunities to grow revenue and customer satisfaction.
• Manage stock control, ordering, and waste minimisation to maximise profitability.
• Ensure Costa brand standards, food safety, health & safety, and hygiene standards are always maintained.
• Monitor financial performance, labour costs and key operational metrics.
• Act as the main point of contact for the unit, resolving issues professionally and effectively.
• Build a positive team culture focused on engagement, accountability and continuous improvement.
• Ensure all colleagues are trained, supported and equipped to deliver an exceptional customer experience.

About You

• Have previous management experience within a branded coffee, retail, hospitality or foodservice environment.
• Be passionate about delivering excellent customer service and creating memorable customer experiences.
• Have strong leadership skills with the ability to inspire, motivate and develop teams.
• Demonstrate excellent communication and stakeholder management skills.
• Be commercially aware, with experience managing sales, costs and operational performance.
• Thrive in a fast-paced environment and remain calm under pressure.
• Be highly organised with excellent attention to detail.
• Demonstrate strong problem-solving skills and a proactive approach.
• Have a safety-first mindset and commitment to maintaining high standards.

What We Offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Digital GP access and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Discounts on major supermarkets including Tesco, Sainsbury's and Morrisons
• Up to 44% off cinema tickets
• Cashback and rewards scheme across a wide range of brands
• Free wellbeing, mindfulness and exercise resources
• The ability to share many discounts and offers with friends and family

About Compass Group UK & Ireland

At Compass Group UK & Ireland, we serve millions of people every day across thousands of locations. Our people are at the heart of everything we do, and we're committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.

Join us and you'll benefit from industry-leading training, genuine career progression opportunities and the chance to be part of one of the UK's largest and most successful support services organisations.