Unit Manager - Costa

One Retail Group; Dorchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Digital GP & wider healthcare benefits

Exclusive travel discounts

Job summary

Compass Group UK&I is seeking a Costa Unit Manager to lead daily operations of a Costa store in Dorchester, overseeing service delivery and team performance. The role focuses on delivering exceptional coffee experiences, managing resources, and ensuring a welcoming customer environment.

The ideal candidate will demonstrate initiative, strong communication, and the ability to lead a small team in a fast-paced retail setting, while maintaining high standards of service and safety.

Qualifications

• Experience in retail or cafe operations.
• Ability to lead a team and manage daily operations.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily operations and achieve business goals.
• Minimise waste during beverage production.
• Delegate tasks and keep the team proactive.
• Act as main contact and decision-maker.
• Use initiative and diplomacy to solve problems.

Skills

Customer service orientation

Teamwork & communication

Time management

Initiative & decision making

Safety mindedness

Job description

Costa Unit Manager - 40 hours a week We are looking for a highly motivated, reliable and dedicated Manager to join our team, with the exciting opportunity to step up and lead in Retail store . Overseeing daily operations, to ensure the smooth running of the operations in a major brand, leading the team with enthusiasm, and ensuring a welcoming environment where both customers and staff can enjoy exceptional coffee experiences.

Main responsibilities

• Oversee daily operations and ensure seamless execution of business goals.
• To ensure waste is kept to a minimum during beverage production
• To delegate where necessary and ensure the team are pro-active at all times
• Act as the main point of contact and decision-maker.
• Be pro-active at all times and use initiative, diplomacy and discretion to solve any problems that may arise

Our Ideal Costa Unit Manager Will

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate Exceptional timekeeping and reliability
• Have a safety-first mind set

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1910/93371001/52840718/SU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!