Corporate Receptionist (Part Time)

JLL; Bristol; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading real estate firm in Bristol is seeking a part-time Corporate Receptionist to deliver exceptional customer service and manage the front of house experience. The role involves engaging with clients, handling visitor management, and supporting site operations. The ideal candidate has strong communication skills and experience in a customer-facing role, with a collaborative attitude. The position requires on-site presence and offers flexible working hours within a corporate environment.

Benefits

Flexible working hours

Exposure to high-profile clients

Professional development opportunities

Qualifications

• Experience in Front of House or Reception, ideally in a corporate or hotel environment.
• High attention to detail and strong organizational skills.
• Ability to manage emergency situations effectively.

Responsibilities

• Provide exceptional levels of customer service.
• Manage front of house experience and visitor engagement.
• Support emergency evacuation procedures.

Skills

Customer service

Stakeholder management

Communication skills

Proactive problem solving

Tools

Microsoft Office

Audio Visual systems

Job description

Overview

Corporate Receptionist (Part Time) – Bristol Business Park, BS16. Based – Bristol Business Park. Hours – 25 hours per week, with options: (25hrs Monday to Friday 7.30am -12.30) or (25hrs Monday to Thursday 12:30 - 17:30 and Friday 11:30am - 16:30). We are hiring 2 Part Time Corporate Receptionists. JLL empowers you to shape a brighter way. Our people are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. Whether you have experience in commercial real estate, skilled trades or technology, or you’re applying your experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

A highly self-motivated and passionate team player with a great attention to detail. The key focus for this role is to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce across a new site at Bristol Business Park. Provide services to the highest possible standards and represent the client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business-related events and community-based initiatives.

In this role, you will bring people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

What this job involves

• Provide exceptional levels of customer service.
• Act as meet and greet in the main reception.
• Ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
• Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
• Process room booking and video conference requests and issue support documentation to relevant departments.
• Produce monthly statistics of utilizations.
• Process guest WIFI user requests via the online system.
• Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations.
• Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
• Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
• Make decisions and communicate with anyone working in the building outside of core business hours.
• Process incoming and outgoing mail and courier items.
• Manage the site stationery supplies.
• Raise work requests through our system for maintenance and cleaning.
• Manage bookings for visitor car parking spaces for the facility.
• Work as part of a flexible team to provide reception and meeting room support.
• Carry out basic administration tasks to support the business.
• Support the review of procedures and processes.
• Ensure that performance is compliant with agreed SLA.
• Put forward any suggestions/initiatives.
• Work as part of a team to deliver a first-class service within the facility.
• Support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
• Manage the onsite AV/IT equipment and support the client with any AV/IT issues.
• Ensure all meeting spaces are set to a defined standard.
• Ensure all customer requests are dealt with efficiently and effectively.

Person Specification

• Flexible and proactive.
• Passionate about exceptional customer service.
• Experience in Front of House or Reception, ideally gained within a corporate or 5 Star hotel environment.
• Ability to build positive relations with colleagues, guests and clients.
• Able to interact with all levels of personnel, including Senior Executives within the client organisation.
• Able to work off their own initiative and with minimal direction.
• Confidently able to manage emergency situations and make decisions as required.
• Strong team player with a commitment to support their colleagues.
• Excellent written and oral communication skills.
• Exceptionally organised and skilled in multi-tasking.
• High attention to detail.
• Working knowledge and competent in the use of Microsoft Office software.
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
• Computer literate (Word, Excel, Outlook E-mail).
• A clear understanding of Health & Safety practices.
• Customer focused with the ability to build positive relationships.
• Enthusiastic and conscientious approach to all Site Support related tasks.
• Clear, strong and confident communication skills.
• Team player with a “can do” attitude.

Location: On-site – Bristol, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table. If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We protect the personal information provided to us in recruitment and keep it secure for legitimate business or legal reasons. For more information about how JLL processes personal data, please view the Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.