Receptionist - Front of House

Mitie Group plc.; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie Group plc. is seeking a professional receptionist to manage front-of-house duties at a corporate site in London. You will greet visitors, manage the guest journey, and ensure efficient check-in, pass issuance and routing to hosts.

The role requires confident use of Outlook and Teams and a proactive, service-minded approach. You will respond to the Reception Inbox, monitor site communications, and support meeting room bookings while adhering to health, safety and company procedures.

Qualifications

• Experience in hospitality or corporate reception.
• Ability to greet visitors warmly and efficiently.
• Strong communication and time-management skills.
• Proficient with Outlook and Teams.

Responsibilities

• Own the guest journey from arrival to departure, ensuring a seamless experience.
• Confidently interact via telephone and use workplace tech such as Outlook and Teams.
• Check identities of attendees and issue passes following site procedures.
• Respond to the Reception Inbox promptly and professionally.
• Record and relay site messages and maintain alert on H&S concerns.
• Support booking of meeting rooms and maintain a quality reception area.
• Attend required training and complete competency development as directed by management.

Skills

Hospitality experience

Customer service

Communication skills

Multilingual

Tools

Outlook

Teams

Job description

Create brilliant first impressions through warm, confident and personalised welcomes to all client visitors, guests and staff, ensure all who arrive book in and receive visitors passes

• Own the guest journey from arrival to departure, making every interaction feel seamless
• Confidently interact via telephone and comfortable using workplace technology, including Outlook and Teams
• Check identities of attendees and issue passes following the Client AI for site, arranging hosts for visitors as required.
• Respond to the Reception Inbox, making sure all emails are responded too in a timely manner.
• Comply with legal obligations and safety requirements of the role.
• Follow Assignment Instructions (AI) and procedures appropriately.
• Ensure that all KPI databases are accurately updated on a daily / weekly basis.
• Monitor, respond and communicate any site messages using the Site Radio
• Fully and satisfactorily complete all competency training required to carry out your role
• Complete training where applicable for continuous self-development as directed by the Security Account Manager.
• Observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Main duties:

• Undertake duties as described in accordance with the Reception Procedures Manual.
• To maintain the appropriate standards of conduct, dress, hygiene and appearance of a 'Front of House' appointment, whilst being polite, efficient and presentable at all times.
• To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
• To be readily able to answer any questions and / or find out the answer promptly.
• To receive and look after guests until they are met by their host.
• To maintain a quality reception area.
• To follow Assignment Instructions (AI) and procedures appropriately
• To support the booking service for meeting rooms.
• To report any building faults or H&S concerns, logged with the helpdesk for reactive maintenance.
• To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
• To receive delivery of post external, log receipt, update Porter service
• To monitor, respond and communicate any site messages using the Site Radio
• To fully and satisfactorily complete all competency training required to carry out your role
• To complete training where applicable to ensure continuous self-development as directed by the Security Account Manager.
• To observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• To stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.

This is an excellent opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a positive customer experience.

• Do you have experience in hospitality, customer service or corporate reception
• Connect naturally with people and communicate with warmth and confidence
• Take real pride in your presentation and the spaces around you
• Bring energy and a genuine "how can I help?" mindset
• Reliable, Enthusiastic and Hardworking, Passionate about what you do
• Ability to work on own initiative
• Good timekeeper
• Good communication skills - specifically verbal preferably with a second language