Corporate Receptionist

Mitie Group plc.; Exeter; On-site; GBP 18,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking a Receptionist to join the Total Security Management Team. The role is based at one of our prestigious customer sites and reports to the Operations Manager. You will deliver a first-class service and support site operations.

Key responsibilities include handling post, assisting with events and emergency procedures, and maintaining effective communication with customers. An energetic, customer-focused individual with IT literacy is ideal.

Qualifications

• Experience explaining Audio Visual and IT systems to customers.
• Proficient with Word, Excel and Outlook.
• Able to move heavy/bulky items.

Responsibilities

• Work as part of a team to deliver a first-class service within the facility.
• Support the SLA by ensuring that all Site Support activities are carried out effectively.
• Ensure all customer requests are dealt with efficiently and effectively.
• Provide labour support to ad-hoc out of hours events.
• Handle internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures.
• Assist in reviewing procedures and processes.
• Support PEEDS for less abled guests.

Skills

Audio Visual

IT systems

Communication skills

Customer service

Health & Safety

Teamwork

SIA licence

Tools

Word

Excel

Outlook

Job description

Job Overview

Mitie has a great opportunity for a Receptionist to join the Total Security Management Team; the Receptionist will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.

Main Duties

• To work as part of a team to deliver a first-class service within the facility.
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
• To ensure all customer requests are dealt with efficiently and effectively.
• Provide labour support to ad-hoc out of hours events.
• Internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures.
• To support the review of procedures and processes.
• Support with personal emergency evacuation plans (PEEPS) for less abled guests.

What we are looking for

• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
• Computer literate (Word, Excel, Outlook E-mail).
• Able to move heavy / bulky items.
• Clear understanding of Health & Safety practices.
• Customer focused with the ability to build positive relationships.
• Enthusiastic and conscientious approach to all Site Support related tasks.
• Clear, strong and confident communication skills.
• Either hold a current SIA licence or be able to obtain a new licence.