Security Receptionist

Manchester Arndale; City of Edinburgh; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Wagestream access

Discounts via Hapi app

Job summary

OCS UK & Ireland is seeking a Security Receptionist to deliver a professional front-of-house experience at Tesco Banks, Edinburgh, covering Friday shifts 08:00–16:30 with the possibility of additional cover for holidays or sickness.

The role combines customer service, reception, and security responsibilities to support multiple sites. Ideal candidates will have strong communication skills, a security mindset, and reliable administration abilities.

Qualifications

• Right to work in the UK.
• Excellent communication and customer service skills.
• Professional and approachable manner.
• Good administration and organisational skills.
• Proficient with Microsoft Office.

Responsibilities

• Reception & Customer Service: Provide a professional and friendly welcome to staff, visitors, and contractors.
• Manage visitor sign-in and sign-out procedures in line with site security requirements.
• Respond to enquiries and provide assistance where required.
• Handle incoming calls and undertake general administrative duties.
• Arrange bookings, including meeting rooms and taxis, as required.

Skills

Customer service

Communication skills

Reception experience

Security awareness

Tools

CCTV systems

Access control systems

Microsoft Office

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK &I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working: This position will be based at Tesco Banks, Edinburgh, working Friday cover only 0800-1630 with the scope to cover monday to thursday for Holiday or sickness cover.

We are seeking a professional and approachable Security Receptionist to deliver an exceptional front-of-house experience while maintaining a safe and secure environment. This role combines customer service, reception, and security responsibilities, providing support across a variety of sites as required.

You will act as the first point of contact for staff, visitors, and contractors, ensuring all site access procedures are followed while delivering a welcoming and professional service.

As part of your role, your key responsibilities will include, but are not limited to:

Reception & Customer Service

• Provide a professional and friendly welcome to staff, visitors, and contractors.
  
• Manage visitor sign-in and sign-out procedures in line with site security requirements.
  
• Respond to enquiries and provide assistance where required.
  
• Handle incoming calls and undertake general administrative duties.
  
• Arrange bookings, including meeting rooms and taxis, as required.

Security Operations

• Manage access control for staff, visitors, and contractors.
  
• Monitor CCTV systems and report any security concerns.
  
• Conduct routine security checks in accordance with site procedures.
  
• Respond appropriately to incidents, alarms, and emergency situations.
  
• Maintain accurate records of daily activities, visitors, and incidents.
  
• Ensure compliance with all site security policies and procedures.

The ideal candidate should meet the following criteria:

• Right to work in the UK.
• Excellent communication and customer service skills.
• Professional, reliable, and approachable manner.
• Good administration and organisational skills.
• Competent using Microsoft Office applications.

Desirable:

• Previous experience in a reception, administration, customer service, or security role.
• Valid Frontline SIA Licence.
• Experience operating CCTV or access control systems.
• Experience working in a corporate or multi-site environment.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.