Site Receptionist & AV/IT Support Specialist

Mitie Group plc.; Exeter; On-site; GBP 18,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking a Receptionist to join the Total Security Management Team. The role is based at one of our prestigious customer sites and reports to the Operations Manager. You will deliver a first-class service and support site operations.

Key responsibilities include handling post, assisting with events and emergency procedures, and maintaining effective communication with customers. An energetic, customer-focused individual with IT literacy is ideal.

Qualifications

• Experience explaining Audio Visual and IT systems to customers.
• Proficient with Word, Excel and Outlook.
• Able to move heavy/bulky items.

Responsibilities

• Work as part of a team to deliver a first-class service within the facility.
• Support the SLA by ensuring that all Site Support activities are carried out effectively.
• Ensure all customer requests are dealt with efficiently and effectively.
• Provide labour support to ad-hoc out of hours events.
• Handle internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures.
• Assist in reviewing procedures and processes.
• Support PEEDS for less abled guests.

Skills

Audio Visual

IT systems

Communication skills

Customer service

Health & Safety

Teamwork

SIA licence

Tools

Word

Excel

Outlook

Job description

Mitie Group plc. is seeking a Receptionist to join the Total Security Management Team. The role is based at one of our prestigious customer sites and reports to the Operations Manager. You will deliver a first-class service and support site operations.

Key responsibilities include handling post, assisting with events and emergency procedures, and maintaining effective communication with customers. An energetic, customer-focused individual with IT literacy is ideal.