Security Receptionist

Mitie Cleaning & Hygiene Services; Norwich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform (Benefits)

MiDeals discounts

Cycle-to-work

Life cover

Share plan

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services is seeking a professional Reception Security Officer in Norwich. You will provide a safe, secure, and welcoming environment, combining front-of-house duties with security responsibilities within a busy corporate office.

As the first point of contact, you will manage access, support security operations, and collaborate with the wider security team to ensure a positive visitor experience and high standards of safety and professionalism.

Qualifications

• Valid SIA Licence is required.
• Experience in security, reception, or customer service is desirable.
• Strong communication and interpersonal skills are essential.
• Professional and reliable approach with attention to detail.
• Good IT skills and ability to work independently or in a team.

Responsibilities

• Welcome visitors and manage the reception desk.
• Maintain accurate records and provide excellent customer service.
• Support day-to-day security operations.
• Conduct visitor, contractor, and employee ID checks.
• Issue visitor passes and manage access control procedures.
• Monitor CCTV and report incidents.
• Carry out routine panic alarm tests and respond to activations.
• Conduct security and reception checks in line with site SOPs.

Skills

SIA Licence

Communication

IT skills

Teamwork

Customer service

Job description

Better places, thriving communities.

Location

Norwich

Hours

Monday to Friday, 08:00 - 18:00 (50 hours per week)

About The Role

We are seeking a professional and customer-focused Reception Security Officer to provide a safe, secure, and welcoming environment for employees, visitors, and contractors.

Based within a busy corporate office environment, this role combines front-of-house reception responsibilities with security duties, ensuring a positive visitor experience while maintaining high standards of safety, security, and professionalism.

Acting as the first point of contact, you will manage visitor access, support daily security operations, and work closely with the wider security team to deliver an exceptional customer experience

Key Responsibilities

• Welcome visitors and manage the reception desk.
• Maintain accurate records and provide excellent customer service.
• Support day-to-day security operations.
• Conduct visitor, contractor, and employee ID checks.
• Issue visitor passes and manage access control procedures.
• Monitor CCTV and report incidents.
• Carry out routine panic alarm tests and respond to activations.
• Conduct security and reception checks in line with site SOPs.

Essential Requirements

• Valid SIA Licence.
• Previous experience in security, reception, or customer service.
• Strong communication and interpersonal skills.
• Professional and reliable approach.
• Good IT skills and attention to detail.
• Ability to work independently and as part of a team.

Desirable

• Experience working in a Corporate Reception.
• First Aid Qualification.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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