Relief Receptionist

Mitie Group plc.; Chichester; On-site; GBP 16,000 - 23,000; Part time

Job summary

Relief Receptionist – BMW Chichester requires a part-time receptionist to deliver exceptional visitor and call handling at the BMW site in Chichester. Salary pay rate is £14.05 per hour with flexible shifts.

You will maintain reception standards, greet visitors, manage mail deliveries and liaise with multiple departments to ensure smooth operations. Candidates should hold a valid SIA licence, be able to achieve SC clearance, and demonstrate strong communication and reporting skills.

Qualifications

• Excellent analytical skills to critically evaluate information and prioritise activity.
• Valid SIA licence – Security Officer mandatory.
• Must be able to achieve SC clearance.
• Good understanding of security requirements and functions.
• Excellent oral communicator and strong written skills.
• Excellent interpersonal skills and ability to liaise with managers and directors.
• Ability to share knowledge and support team members.

Responsibilities

• Effectively communicate business issues to the Operations Manager and/or relevant departments
• Maintain the standards of the site for access / egress and visitor regulation
• Ensure standards of dress, safety and presentation are maintained at all times
• Complete timely and accurate reports on all security activities within the site and present to the Security Management team.
• Greet visitors and clients warmly, ensuring a professional first impression
• Answer, screen, and direct incoming phone calls
• Manage the reception area, keeping it tidy and welcoming
• Handle incoming and outgoing mail and deliveries
• Liaise with other departments to relay messages and information
• Maintain confidentiality when handling sensitive information

Skills

Analytical skills

Oral communication

Written communication

Interpersonal skills

Problem solving

Knowledge sharing

SIA licence

SC clearance

Job description

Relief Receptionist – BMW Chichester

Pay rate: £14.05

Shifts: Flexible, part-time

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture – our core values and how we behave:

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Main duties

• Effectively communicate business issues to the Operations Manager and/or relevant departments
• Maintain the standards of the site for access / egress and visitor regulation
• Ensure standards of dress, safety and presentation are maintained at all times
• Complete timely and accurate reports on all security activities within the site and present to the Security Management team.
• Greet visitors and clients warmly, ensuring a professional first impression
• Answer, screen, and direct incoming phone calls
• Manage the reception area, keeping it tidy and welcoming
• Handle incoming and outgoing mail and deliveries
• Liaise with other departments to relay messages and information
• Maintain confidentiality when handling sensitive information

Person Specification

• Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication
• Valid SIA (Security Industry Authority) licence – Security Officer mandatory
• Must be able to achieve SC clearance

• Good understanding of security requirements / functions
• Excellent oral communicator
• Strong written skills for reports, incidents and presentations
• Excellent interpersonal skills, to liaise with security officers, managers and directors
• Have the ability to solve problems and make decisions.
• To share knowledge and support team members, to make the best use of their capabilities.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's and Clients information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right