Corporate Concierge & Workplace Experience Host

Sodexo Group; Greater London; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Wellbeing support

Employee Assistance Programme

24hr virtual GP Service

Discount scheme

Pension Plan

Learning & development tools

Bike to Work

Enhanced benefits & leave

Job summary

Sodexo is seeking a Concierge / Workplace Experience Host at its London head office to deliver a professional, welcoming front-of-house service and support the day-to-day operation of the client suite and meeting spaces.

You will manage meeting room setups and bookings, provide hospitality for meetings and events, and liaise with catering, facilities and security to ensure a seamless service while keeping areas clean and presentable.

Qualifications

• Previous experience in a corporate reception, concierge, or hospitality role.
• Strong customer service and interpersonal skills with a professional approach.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Good working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint).
• Strong organisational skills and attention to detail.
• Confidence in handling guest queries and resolving issues effectively.
• Excellent communication skills, both face-to-face and over the phone.
• A proactive, flexible approach with the ability to work as part of a team.
• Ability to remain calm and professional when handling feedback or challenges.

Responsibilities

• Provide a professional meet and greet service for all visitors, clients, and employees.
• Create a welcoming and well-managed client suite environment.
• Prepare meeting rooms, ensuring they are set up correctly and ready for use throughout the day.
• Manage meeting room bookings and coordinate room changes where required.
• Support the delivery and setup of hospitality services for meetings and events.
• Liaise with catering, facilities, and security teams to ensure a seamless service.
• Carry out basic troubleshooting of meeting room equipment and elevate issues where necessary.
• Use client systems (e.g. helpdesk portals and booking tools) to log, track, and complete tasks.
• Maintain strong communication across multiple service teams to ensure service continuity.
• Ensure all areas remain clean, organised, and presentable at all times.
• Support workplace colleagues and provide cover across functions where required.

Skills

Customer service

Interpersonal skills

Multitasking

MS 365

Organisational skills

Communication

Team player

Professionalism

Tools

MS 365

Job description

Sodexo is seeking a Concierge / Workplace Experience Host at its London head office to deliver a professional, welcoming front-of-house service and support the day-to-day operation of the client suite and meeting spaces.

You will manage meeting room setups and bookings, provide hospitality for meetings and events, and liaise with catering, facilities and security to ensure a seamless service while keeping areas clean and presentable.