Front Desk & Guest Experience Specialist

Cushman & Wakefield; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Cushman & Wakefield is seeking a Concierge to deliver a First-Class Front of House experience for clients and colleagues at our London hub. You will welcome visitors, manage sign-ins, and coordinate meeting room setups in a fast-paced, multi-site environment.

The role requires excellent communication, strong customer service and IT skills (Outlook, Excel, Word). You will work as part of a collaborative team, ensuring health and safety policies are followed.

Qualifications

• Solid educational background is required.
• Customer service background essential.
• Proficient IT skills, including Outlook, Excel and Word.
• Experience in a customer facing environment would be essential.
• Multi-site experience preferred.
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team.
• Ability to prioritise workload and manage change effectively.
• Attention to detail.

Responsibilities

• Provide a welcoming and professional customer experience, delivering a seamless customer journey.
• Ensure adequate resource is in place to cover receptions across the PSC Hub.
• Ensure all visitors and colleagues are signed in as specified by the Property procedures.
• Greet visitors and escort to hosts promptly.
• Maintain Front of House area to an excellent standard.
• Oversee meeting room bookings and ensure supplies.
• Coordinate with Hospitality provider for catering and refreshments.
• Deliver Customer Care training when required.
• Ensure reception procedures are up to date and compliant.
• Adhere to Health, Safety and Environmental policies.
• Record messages accurately and transfer calls promptly.
• Create a 1-team culture and attend regular meetings.
• Manage building contractors and related issues.
• Provide visitor passes for visitors and contractors.

Skills

Customer service

Front of house

IT skills

Outlook

Excel

Word

Education

Solid educational background

Tools

Outlook

Excel

Word

Job description

Cushman & Wakefield is seeking a Concierge to deliver a First-Class Front of House experience for clients and colleagues at our London hub. You will welcome visitors, manage sign-ins, and coordinate meeting room setups in a fast-paced, multi-site environment.

The role requires excellent communication, strong customer service and IT skills (Outlook, Excel, Word). You will work as part of a collaborative team, ensuring health and safety policies are followed.