Concierge / Workplace Experience Host

Sodexo; City of Westminster; On-site; GBP 44,083,000 - 49,594,000; Full time

Benefits offered by this job

Career development opportunities

Employee benefits package

Wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Job summary

Sodexo is seeking a Concierge / Workplace Experience Host at a London client site. You will deliver a high-standard front-of-house service, welcome visitors, and support day-to-day operations of the client suite and meeting spaces.

The role requires hospitality experience, excellent communication, and the ability to manage multiple tasks in a fast-paced environment. Benefits include career development opportunities and Sodexo employee packages.

Qualifications

• Previous corporate reception, concierge, or hospitality experience.
• Strong customer service and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint).
• Strong organisational skills and attention to detail.
• Excellent communication, both in person and on the phone.
• Proactive and flexible with team collaboration.
• Calm and professional handling of feedback or challenges.

Responsibilities

• Provide professional meet and greet for visitors, clients, and employees.
• Create a welcoming client suite environment.
• Prepare and set up meeting rooms for use throughout the day.
• Manage meeting room bookings and changes.
• Support hospitality services for meetings and events.
• Coordinate with catering, facilities, and security teams for seamless service.
• Troubleshoot basic meeting room equipment and issues.
• Log and track tasks using client systems (helpdesk portals, bookings).
• Maintain clean, organized, and presentable areas.
• Provide cover across functions as needed.

Skills

Corporate reception experience

Customer service

Multitasking

MS 365 knowledge

Attention to detail

Communication skills

Team player

Calm under pressure

Tools

MS Office 365

Job description

Sodexo

Location: London, EC2R 5BB

Full Time, 40 hours per week, Monday to Friday

Salary: £15.81 per hour

Opportunities for career development

Plus our Sodexo employee benefits package

Position: Concierge / Workplace Experience Host

Euroclear, 63 Coleman Street, London, EC2R 5AN

At Sodexo, we are committed to delivering a high-quality workplace experience that supports our client's brand and business operations. This role plays a key part in creating a professional, welcoming, and efficient environment for employees and visitors at a corporate head office site.

As a Concierge / Workplace Experience Host, you will be responsible for delivering a consistent, high-standard front-of-house service while supporting the day-to-day operation of the client suite and meeting spaces.

What you'll do:

• Provide a professional meet and greet service for all visitors, clients, and employees
• Create a welcoming and well-managed client suite environment
• Prepare meeting rooms, ensuring they are set up correctly and ready for use throughout the day
• Manage meeting room bookings and coordinate room changes where required
• Support the delivery and setup of hospitality services for meetings and events
• Liaise with catering, facilities, and security teams to ensure a seamless service
• Carry out basic troubleshooting of meeting room equipment and escape issues where necessary
• Use client systems (e.g., helpdesk portals and booking tools) to log, track, and complete tasks
• Maintain strong communication across multiple service teams to ensure service continuity
• Ensure all areas remain clean, organised, and presentable at all times
• Support workplace colleagues and provide cover across functions where required

What you'll bring:

• Previous experience in a corporate reception, concierge, or hospitality role
• Strong customer service and interpersonal skills with a professional approach
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Good working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)
• Strong organisational skills and attention to detail
• Confidence in handling guest queries and resolving issues effectively
• Excellent communication skills, both face-to-face and over the phone
• A proactive, flexible approach with the ability to work as part of a team
• Ability to remain calm and professional when handling feedback or challenges

This is a client-facing role within a high-profile corporate environment, requiring a strong focus on service delivery, attention to detail, and the ability to build positive working relationships across multiple teams.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

We also offer a range of perks, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland's enhanced benefits and leave policies

A little more about Sodexo:

Our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations, and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater? Work with the best in the business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

Date: 2026-10-24T15:14:46Z

Reference: 72153

Position ID: Concierger (Fixed Term)

Location code: SDX/TP/2417222/162263

Salary: £15.81 per hour plus Sodexo Benefits

Department: Defence

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